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Carenet HealthCH

Client Services Specialist

Carenet Health is a recognized leader in healthcare solutions, focusing on enhancing patient engagement and operational efficiency for healthcare providers and payers.

Carenet Health

Employee count: 201-500

Spain only

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Overview

The Client Services Specialist supports the Client Services team by managing client data, supporting client interactions, and ensuring client deliverables meet established expectations. This role handles a broad range of responsibilities, including client data entry and quality assurance, reporting and performance analysis, client communication, and administrative support. The incumbent maintains strong relationships with assigned clients, mentors team members, and supports ongoing account management and strategic goals.

Responsibilities

  • Develops and maintains strong client relationships through proactive service, clear communication, and responsiveness.
  • Supports implementation, ongoing maintenance, and quality assurance of client programs.
  • Manages detailed client data entry tasks, including physician, service, class/event data, and fulfillment materials, ensuring accuracy and completeness.
  • Prepares detailed analyses, performance reports, and presentations; identifies trends and provides actionable recommendations for enhancing client satisfaction and performance.
  • Provides administrative and project support to Client Services team, including meeting preparation, revenue forecasting, project timelines, and client interactions.
  • Performs quality audits, conducts research to resolve data inconsistencies, and ensures compliance with client-specific requirements.
  • Mentors and supports training of junior representatives; contributes to onboarding and process documentation.

    • Qualifications

  • Bachelor's degree preferred; High School Diploma/GED required.
  • Minimum 2-3 years of relevant client service experience, preferably within healthcare (health insurance, managed care, customer services, tele-health).
  • Demonstrated ability to manage client accounts, perform detailed data entry, and communicate effectively across multiple platforms.
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and experience with Salesforce or similar CRM tools.
  • Strong analytical, problem-solving, and organizational skills.

    • About the job

    Apply before

    Posted on

    Job type

    Full Time

    Experience level

    Mid-level

    Education

    High school

    Experience

    2 years minimum

    Location requirements

    Spain

    Hiring timezones

    Spain +/- 0 hours

    Job categories

    Account ManagementClient ServicesCustomer SupportAccount CoordinatorClient Success

    Skills

    Client ServicesData EntryQuality AssurancePerformance AnalysisClient CommunicationAccount ManagementAdministrative SupportRevenue ForecastingMicrosoft Office SuiteExcelPowerPointWordOutlookSalesforce

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    About Carenet Health

    Learn more about Carenet Health and their company culture.

    View company profile

    Carenet Health has been recognized as a Major Contender in Everest Group’s newest PEAK Matrix® Report. This recognition highlights how their innovative solutions transform patient and member engagement in the healthcare sector. Carenet's mission centers around simplifying and empowering the business of healthcare for industry leaders, which includes over 500 premier payers, providers, and health services companies. Their strategies leverage personalization, innovation, and consultation to fuel growth and enhance operational efficiency for their clients while significantly improving care delivery.

    With a commitment to reshaping the healthcare landscape, Carenet Health positions itself as a leading player in the industry by providing technology-enabled services that enhance member and patient experiences. This commitment is evident as they support 1 in 3 Americans, and 7 of the top 10 health systems are utilizing their platforms to optimize healthcare delivery. Their Intelligent Engagement™ Enterprise approach is designed to tackle complex challenges, drive growth, and empower organizations worldwide. Carenet Health's efforts do not stop there; they also provide tailored healthcare solutions that significantly boost patient experience and satisfaction while maintaining high engagement levels across their programs.

    Claim this profileCarenet Health logoCH

    Carenet Health

    Company size

    201-500 employees

    Markets

    HealthcarePatient EngagementHealthcare ConsultingTelehealthHealthcare TechnologyMedical Call CentersHealthcare OperationsDigital HealthHealthcare AnalyticsHealth Tech

    Employees live in

    United States
    View company profile

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