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BrainlabBR

Support Specialist - Image Guided Surgery (IGS) / Scandinavia

Brainlab is a global medical technology company that develops software and hardware for radiotherapy, radiosurgery, and image-guided surgery to improve patient outcomes.

Brainlab

Employee count: 1001-5000

Sweden only

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We are seeking a highly motivated Support Specialist for Image Guided Surgery / Digital OR and Imaging in Scandinavia, responsible for installations, maintenance, and customer service.

Requirements

  • Perform installations, preventive maintenance, inspections and repairs of products
  • Execute SW and HW updates or upgrades
  • Perform product verifications and calibrations
  • Perform routine troubleshooting and root cause analysis
  • Read, analyze, interpret/arrange network diagrams, schematics and wiring diagrams
  • Complete every installation or service assignment efficiently and in a timely manner
  • Keep customer up-to-date regarding their requests and minimize down time
  • Establish a professional and robust customer relationship
  • Instruct and educate customer and staff in proper use of products and services
  • Perform and document all mandatory administrative tasks accurately according the Brainlab policies in a timely manner
  • Actively live the team approach on a regional and European level
  • Keep up to date with assigned trainings, re-trainings and certifications
  • Keep abreast of developments regarding Brainlab and competitive products and services
  • Deliver high level customer service

Benefits

  • Company car
  • Cell phone
  • Laptop - also for private use
  • Flexible working hours
  • Home office
  • Comprehensive training and continuing education opportunities

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Sweden +/- 0 hours

About Brainlab

Learn more about Brainlab and their company culture.

View company profile

At the heart of Brainlab is a culture driven by a relentless pursuit of innovation and a profound commitment to improving healthcare for patients worldwide. Founded in 1989 from a student's vision to revolutionize medical technology, the company's ethos is deeply rooted in challenging the status quo and pioneering new possibilities. This spirit of curiosity and authenticity fuels a collaborative environment where diverse teams of engineers, scientists, and creative minds come together to solve complex medical challenges. The company fosters a dynamic atmosphere where imagination is the wellspring of innovation, and its workspaces are intentionally designed to spark creative ideas and facilitate open communication. This philosophy extends beyond product development and into the very fabric of the company's identity, valuing idealists and self-starters who are passionate about making a tangible impact on people's lives.

Brainlab's mission is to make medical technology and knowledge more impactful and accessible to physicians and their patients. This is more than just a statement; it's a guiding principle that informs every aspect of their work. The team is united by the goal of digitizing, automating, and optimizing clinical workflows to enable better, more efficient, and less invasive treatments. They thrive on the intersection of technology and humanity, constantly exploring how digital advancements can translate into real-world benefits for those facing serious medical conditions. The culture is one of continuous learning and development, empowering employees to forge their own career paths and grow both personally and professionally. By championing values of being useful, staying curious, and remaining authentic, Brainlab has cultivated a global team that is not just building products, but is dedicated to shaping the future of medicine and making a meaningful difference in the world.

Employee benefits

Learn about the employee benefits and perks provided at Brainlab.

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Healthcare benefits

Brainlab offers Health Insurance.

Retirement benefits

Brainlab offers a company pension scheme (Altersvorsorge).

Paid vacation

Brainlab's PTO and Vacation policy typically gives 10-15 days off a year.

Commuter benefits

The Munich headquarters is easily accessible by car and public transport, with parking available.

View Brainlab's employee benefits
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Brainlab

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