United States onlyPosition Description Overview
The Strategic Account Manager will play a pivotal role working with BOLD’s new and existing partners in strategic planning, revenue generation, and overall partner experience. This role is responsible for helping partners grow their portfolio with BOLD to meet the revenue objectives of our company.
Job Responsibilities
- Develop and implement relationship management plans for partners and enable adequate two-way flow of information and initiative-taking business consulting and revenue generation.
- Understand our partners' business goals and align our solutions to meet their evolving needs.
- Develop and execute comprehensive plans that outline strategies for revenue growth.
- Collaborate with cross-functional teams (e.g., Sales, Partner Manager, Client Services, Onboarding Team, etc.) to proactively identify and resolve roadblocks.
- Steer actionable items and lead projects in support of our partners' new business opportunities to meet revenue targets for your client’s portfolio.
- Establish goals in line with key initiatives, analyze partner growth, and provide quarterly reports on the impact of the partnership.
- Ensure, train, and encourage all partners to utilize our systems for optimum business results.
- Work closely with assigned newly onboarded partners to generate revenue on their portfolio with Bold for up to 12 months.
- Effective communication skills and the ability to build strong relationships quickly.
- A passion for helping our partners and dedicated to providing a best-in-class service experience.
- Maintain an acceptable CSAT rating.
Required Skills and Experience
- Demonstrated ability to work in a remote or hybrid environment.
- 3+ years of experience in payment processing within roles such as sales, account management, or relationship management.
- Proven success in achieving revenue generation targets through strategic sales and account management initiatives.
- Ability to motivate and engage partners and build trust and consensus.
- Proven ability to manage multiple projects simultaneously and prioritize responsibilities.
- Demonstrated effectiveness in cross-departmental and cross-company-product collaboration to generate and meet the revenue needs of our company.
- Understanding of the dynamics, challenges, and opportunities within the ISV and VAR ecosystems is strongly preferred.
- Preferred experience in facilitating ISV integrations to gateways and POS devices.
Bold Integrated Payments is an equal-opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business needs.
All job requirements are subject to revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties that will be required in this position.
