IT Systems Analyst

Bishop Fox is the leading authority in offensive security, providing solutions ranging from continuous penetration testing, red teaming, and attack surface management to product, cloud, and application security assessments. We’ve worked with more than a quarter of the Fortune 100, half of the Fortune 10, eight of the top 10 global technology companies, and all of the top global media companies. Our Cosmos platform was named Best Emerging Technology in the 2021 SC Media Awards and our offerings are consistently ranked as “world class” in customer experience surveys. For more than 16 years, we've been contributing and giving back to the security community. We’ve published more than 16 open source tools and 50 security advisories in the last five years alone. Learn more at bishopfox.com or follow us on X. 

Given our exceptional growth, we are expanding and hiring a IT Systems Analyst to join us on this exciting journey. The IT Systems Analyst delivers the first line of IT helpdesk support, handling tier 1 requests. As a member of the IT team, they work to ensure that Bishop Fox systems and assets are running efficiently and securely.

Responsibilities

• Provide helpdesk support by providing quick and effective customer service with all IT systems.
• Guide users through system configurations, troubleshooting, and maintenance remotely
• Create documentation to provide guidance with processes and procedures
• Troubleshoot basic automation
• Manage/audit user access to data and systems
• Perform information security review activities
• Track, order, and manage company assets
• Perform user administration through the complete lifecycle (creation through disablement)
• Various day-to-day tasks or projects as assigned by leadership

Requirements

• Associate or Bachelor's Degree in IT or a related field OR 2+ years equivalent relevant professional experience
• Demonstrated experience in desktop support
• Customer service experience required
• Provides excellent customer service to internal customers and vendors
• Navigate requests with flexibility and calm
• Good written and verbal communication skills
• Excels at building professional trust and maintaining confidentiality
• Team player mentality with the ability to work as a self-motivated individual contributor
• Detail-oriented with the ability to prioritize and multi-task
• Excellent time management skills and focus

Bishop Fox has always allowed its employees to work remotely, and this role could work anywhere in Mexico. Our comprehensive benefits program is tailored to meet your needs at an affordable price. We embrace diversity and an inclusive culture. We value our employees and who they are, which fosters a powerful and collective talent base to successfully serve our clients and the security community with unparalleled expertise.

Bishop Fox is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. All new hires must pass a background check as a condition of employment.

Interested? Apply today!