Canada onlyWe're looking for a Billing Specialist who enjoys interacting with customers over the phone, chat, and email and working closely with our Sales, Customer Success and Finance teams. You'll focus on helping customers to manage their payment profiles, process payments, access payment records, and reconcile errors. You will spend a lot of time troubleshooting complex issues and may often encounter customers who have had errors with their payments - you’ll play an important role in improving the customer experience for our new buyers.
This role is a remote, 1-year fixed-term contract!
Our ideal fit
- Honesty/Integrity: You can easily earn trust from the teams and maintain confidence while speaking plainly and truthfully. You can handle sensitive information with confidentiality.
- Problem Solver at Heart: You are analytical, resourceful, and an independent thinker who can produce significant output with minimal wasted effort.
- Strong Organization and Planning: You are detail-oriented and can plan, organize, schedule, and budget efficiently and productively.
Your responsibilities
- Provide timely responses to daily billing inquiries via Zendesk, delivering exceptional customer service and swift issue resolution.
- Process a high volume of purchase orders and generate accurate invoices through Stripe, maintaining efficiency and precision.
- Conduct daily cash applications to Stripe and NetSuite invoices, resolving payment discrepancies promptly.
- Manage tax exemption certificates in Avalara to ensure compliance with tax regulations across various jurisdictions.
- Identify, develop, and implement efficient billing procedures within Stripe for B2C customers, enhancing overall workflow.
- Collaborate closely with cross-functional teams to streamline billing processes and address any discrepancies or challenges.
- Generate month-end reports for receivables and collections, analyzing data to improve aged receivables through strategic follow-ups.
- Handle customer refunds and credit calculations tailored to internal team needs.
- Participate in ad hoc projects, including system implementations and user acceptance testing.
What you bring to the table
- 1+ years of experience in a customer service and data entry role.
- Proficiency in Excel/Google Sheets.
- Experience with NetSuite & Stripe is considered a plus.
- Strong customer service experience, with a keen focus on problem-solving.
- Exceptional oral and written communication skills.
- Attention to detail and accuracy.
- Strong team player with a "can-do" attitude and a passion for excellence.
- Tech-savvy with the ability to navigate apps and software.
What you can expect from our interview process
- Introductory calls: We will set up a phone call with our Accounts Receivable Manager, during which you’ll have the opportunity to share more about your experience and interests. You’ll also learn more about BioRender and the team you’re interviewing with.
- Practical interview: You’ll be completing a practical exercise so we can see your skills in action and give you a realistic role preview of some role responsibilities. This exercise will be conducted with our Accounts Receivable Manager and Controller.
- Work history interview: This is a conversational interview with two members of our Finance team. They will review your past work and educational experiences in chronological order: there’s no need to prepare much in advance, other than giving some thought to your past roles - what you did, who you worked with, high points and low points, etc.!
- Meet the team: Throughout our interview process, you can expect to meet with some of your potential colleagues, as well as our Head of People.
Why join us?
- We are mission-driven, and work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery: BioRender figures have appeared in more than 16,000 publications!
- It’s a product that users love! We have a world-class NPS and a community of loyal fans. Check out our Testimonials page to see what our customers are saying about us: https://biorender.com/testimonials/
- We are in the top quartile for profitability and year-over-year revenue growth, with users in 200+ countries.
- BioRender is an equal opportunity employer, and an inclusive hiring process and work environment is a part of our DNA.
- We’re remote-first and have team members across Canada and the United States. A physical office in Toronto is available, but you have the flexibility to work from anywhere.
- We’re backed by top investors, accelerators, and some of the most successful life science entrepreneurs and philanthropists in the world including Y Combinator, Malala Fund founders, and Fifty Years VC.
- We are committed to building a warm, inclusive, and diverse environment. Check out how we make sure our employees come first.
Ireland only
