BinanceBI

Pioneer Talent Program - Customer Service Representative

Trade Bitcoin, BNB, and hundreds of other cryptocurrencies in minutes.

Binance

Employee count: 1001-5000

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

About the Pioneer Talent Program

Are you an early-career professional ready to kickstart your career in the dynamic world of blockchain? Binance’s Pioneer Talent Program is designed to nurture ambitious individuals like you. The program offers full-time roles where participants will gain hands-on expertise via a tailored training curriculum and personalized 1:1 mentorship from industry leaders. Dive behind the scenes of the world’s leading blockchain ecosystem while building the skills to thrive in Web3. Launch your career with purpose—join us in shaping the future of digital innovation.

Who May Apply

Candidates with up to 5 years of relevant work experience

About the team

Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities:

  • Handle high volume live chat and other online tools
  • Provide accurate, valid and comprehensive information
  • Follow communication procedures, guidelines, and policies
  • Support other business units with customer liaison, accurately document customer requests
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Go the extra mile to engage customers

Requirements:

  • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
  • College degree or above
  • Native-level fluency in French, and advanced English is required to support our global/overseas users in this role
  • Previous experience with cross-functional support will be advantageous
  • High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
  • Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
  • Passionate for the customer service industry and can accept to work under different work shifts
  • Positive about the crypto industry

Why Binance

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

About the job

Apply before

Posted on

Job type

Intern

Experience level

Entry-level

Location requirements

Open to candidates from all countries.

Hiring timezones

Worldwide

About Binance

Learn more about Binance and their company culture.

View company profile

Trade Bitcoin, BNB, and hundreds of other cryptocurrencies in minutes.

We are the world's leading cryptocurrency exchange. On Binance, you can trade Bitcoin, BNB, and hundreds of other cryptocurrencies in minutes. We are easy to use and trusted by the entire community. you can trade on mobile or desktop. Our average daily volume is 1.2 billion trades.

Do What You Love at Binance

What's the secret to Binance's success? The answer is obvious: Our people.

We are proud to have one of the most talented, hardworking and passionate teams the world has to offer.

Do Something Meaningful at Binance

Our vision is to increase the Freedom of Money.

Join us in building inspiring products and services that helps accelerate the adoption of cryptocurrency, blockchain, and distributed ledger technology.

Benefits

  • Multicultural environment

  • Competitive salary

  • Option to be paid in crypto

  • Learning and development programs

  • Flexible working hours

  • Health insurance

  • Relocation support

  • Company sponsored holidays

  • Free language classes

  • Team building activities

  • International transfers mid-career

  • And other various perks and benefits

Employee benefits

Learn about the employee benefits and perks provided at Binance.

View benefits

Company events

Team building activities

Healthcare benefits

Health insurance for employees.

Learning and development budget

Learning and development programs and free language classes.

Get paid in crypto

We're happy to pay a percentage or your entire salary in crypto.

View Binance's employee benefits
Claim this profileBinance logoBI

Binance

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

206 remote jobs at Binance

Explore the variety of open remote roles at Binance, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Binance
Binance logoBI
Singapore only

Data Scientist(LLM)

Binance

Employee count: 1001-5000

Binance logoBI
AF, AM + 49 more

Pioneer Talent Program - QA Engineer (Payment)

Binance

Employee count: 1001-5000

Full Time
QA Engineer
Binance logoBI
Singapore only

Compliance - KYC Analyst

Binance

Employee count: 1001-5000

Full Time
KYC Analyst

Remote companies like Binance

Find your next opportunity by exploring profiles of companies that are similar to Binance. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan