United States onlyBillionToOne is a next-generation molecular diagnostics company dedicated to developing powerful and accurate diagnostic tests that are accessible to all. Our innovative QCT molecular counting technology significantly enhances the resolution of disease detection using cell-free DNA by over a thousandfold. This groundbreaking technology is integral to our product offerings, including one of our flagship products, Unity Complete™, the only non-invasive prenatal screen capable of assessing fetal risk for both common recessive conditions and aneuploidies from a single maternal blood sample. Leveraging the same molecular counting technology, we've expanded our impact into oncology in 2023 with a pioneering liquid biopsy test, Northstar®, that combines treatment selection with monitoring. To date, over 500,000 patients have benefited from our innovative and precise diagnostic tests, and our Annual Recurring Revenue (ARR) has grown from $0 to $125 million in the last ~4 years.
BillionToOne has successfully raised close to $400 million in funding, with a notable $130 million Series D round completed in June 2024, resulting in a company valuation of over $1 billion. This funding has come from prestigious global institutional investors, including Hummingbird, Adams Street Partners, Neuberger Berman, Baillie Gifford, and Premji Invest. BillionToOne has recently been recognized by Forbes as one ofAmerica's Best Startup Employers for 2025, highlighting the company's exceptional work environment and commitment to innovation.
Our team has grown significantly and despite substantial growth, we have successfully maintained the unique culture that has defined BillionToOne from inception, continuing to cultivate a team that is not only diverse and passionate but also innovative. Headquartered in Menlo Park, California, with an additional facility in Union City, California, BillionToOne remains at the forefront of significant advances in molecular diagnostics, evidenced by the recent announcement of clinical outcomes data for its Unity Fetal Risk Screen and new advancements in cancer diagnostics. For more detailed information about BillionToOne and its groundbreaking work, please visit our website at www.billiontoone.com.
The Account Support Representative (ASR) plays a key supporting role within the regional sales team, assisting in the management and growth of accounts across the entire region. This individual will support field sales representatives, provide exceptional customer support, and help maintain strong client relationships. The Account Support Representative will also provide coverage in open territories, ensuring continuity of service and sales activity. This is a field sales position and reports to a Regional Manager - Prenatal.
Responsibilities:
- Provide regional assistance by supporting the daily needs of the sales team across the assigned territory.
- Maintain and strengthen relationships with existing customers through proactive account support.
- Assist with onboarding and training new customers, addressing inquiries, and resolving issues to ensure satisfaction.
- Act as a liaison between customers, sales representatives, and internal departments to ensure timely follow-up and issue resolution.
- Provide coverage for open territories, including in-person or virtual customer meetings as needed.
- Coordinate sample logistics, marketing materials, and other operational tasks as needed.
- Collaborate closely with internal departments such as marketing, sales operations, and customer support to ensure seamless service delivery.
Requirements:
- Bachelor’s degree required, preferably in a science, healthcare, or business-related field.
- 1+ years of experience in a sales support or customer-facing role; healthcare or medical sales background strongly preferred.
- Excellent communication and organizational skills.
- Self-motivated, team-oriented, and adaptable to shifting priorities.
- Proficiency in Microsoft Office (Excel, PowerPoint), Google Suite, and CRM systems like Salesforce.
- Willingness to travel regionally to support field coverage, up to 50% travel required.
Nice-to-Haves:
- Experience in a start-up environment
- Women's Health Background
- Clinical laboratory experience
- Convertible book of business
Benefits And Perks:
- Working with a team of ‘rockstars’ who bring out the best in everyone
- Open, transparent culture that includes weekly Town Hall meetings
- The ability to indirectly or directly change the lives of hundreds of thousand patients
- Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered at 80%
- Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
- Retirement savings program including a 4% Company match
- Latest and greatest hardware (laptop, lab equipment, facilities)
- At BillionToOne, we are proud to offer a combination of a (1) base pay + bonus potential (2) generous equity options offering, on top of (3) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).
At BillionToOne, we are proud to offer a combination of (1) competitive base pay, (2) generous equity options offering, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).
For this position, we offer a total compensation of $119,250 per year, including a base salary of $105,000 per year.
BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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