Senior Customer Success Manager (Poland)

We are seeking a highly experienced Senior Customer Success Manager based in Poland to build strong, long-term relationships with Bettercomp’s most significant enterprise customers, focusing on driving business value from onboarding through renewal.

Requirements

• Minimum of 10 years of experience in a Customer Success Manager role for a SaaS company in the Compensation industry, or 10 years of direct experience in a compensation consultant or practitioner role for large enterprise companies
• Proven track record of owning customer relationships throughout the lifecycle
• Tech-savvy to be able to align Bettercomp product functionality with complex customer requirements
• Excellent communication skills (verbal and written), with the ability to navigate tough interactions
• Exceptional ability to nurture positive business relationships
• Understand complex customer compensation concerns and needs regarding the use of Bettercomp, and the ability to collaborate on troubleshooting issues as needed
• Excellent problem-solving skills for tackling the most complex situations
• Integrity and ability to show the highest level of confidentiality when working with sensitive data
• Proven success in a collaborative, team-oriented environment
• High level of integrity and commitment to scale an early-stage business
• Ability to work remotely and stay focused

Benefits

• Competitive compensation package
• Equity