Implementation Manager

Role Overview

The Bestow Delivery Management team is responsible for the execution of high-priority strategic initiatives. This role reports to the Senior Director, Delivery Management and is open to Remote (US).

What You Will Do

Manage the day-to-day implementation process and timeline from kickoff to go-live, serving as a primary delivery point of contact for client stakeholders. Collaborate cross-functionally with internal teams to ensure client needs are met while maintaining alignment with our platform’s capabilities and roadmap.

Why It Might Be a Fit

This role requires a self-starter who is detail-oriented, thrives in fast-paced environments, and can manage competing priorities while maintaining clear communication and documentation.

Requirements

• 3+ years in client-facing implementation, project management, or solution delivery roles, ideally in the SaaS or InsureTech space.
• Proven experience managing multi-stakeholder software implementations, preferably within regulated industries or with insurance carriers.
• Strong organizational skills with the ability to manage multiple projects and timelines simultaneously.
• Demonstrated ability to take initiative, problem-solve, and drive outcomes with guidance from senior leadership.
• Familiarity with the insurance industry - insurance product types underwriting, policy admin systems, or regulatory requirements is a strong plus.
• Solid communication and interpersonal skills, with the ability to build reliable relationships with client teams.
• Action oriented and ownership (follows through on what they say they’ll do)
• Comfortable collaborating across technical and non-technical teams to solve problems and deliver solutions.
• Proficiency with project management and documentation tools such as Jira, Confluence, Google Sheets, and Google Docs.

Benefits

• Competitive salary
• Equity based on role
• Flexible paid time off
• Parental leave programs
• 100% paid-premium option for medical, dental, and vision insurance
• Lifestyle stipend
• Flexible work-from-home policy
• Remote and WFH options
• Employee-led diversity, equity, and inclusion initiatives