Senior Technical Service Advisor - Power Equipment

BE Power Equipment is a leading manufacturer of pressure washers, air compressors, generators and water pumps serving industrial markets in over 30 countries. Headquartered in Abbotsford, BC, our third generation, family-owned business is focused on designing quality products and delivering exceptional service.

Embark on a rewarding career as a SENIOR TECHNICAL SERVICE ADVISOR, a role where innovation and expertise collide!

Seize the opportunity to work remotely, while supporting customers across Canada!

Thrive in an environment that allows you to put your mechanical aptitude & technical expertise to good use.

Be a key player in building & maintaining the BE Brand through world-class customer technical product support where your efforts directly impact the overall success and growth of the organization.

This is an awesome opportunity for a "go-getter" and someone who has a true passion for the power equipment industry!

Here's what you'll love to do if you are the right person for this role:

• You are BE Power's product expert & biggest fan! You'll provide end-user support for our customers when they need some help, advice, or a better understanding of how to use our products.
• You will play an active role in troubleshooting our products & equipment to resolve any customer challenges or technical issues with a "customer first" & "solution focused" mindset.
• Enthusiastically & professionally answer requests from customers regarding general product information, maintenance or repairs and/or processing of warranty claims.
• Conduct end-user training as BE's product expert, allowing customers to feel at ease and in good hands.
• Collaborate with our service center network providing the best technical assistance & training possible.
• Get creative and put those technical skills to use through the development of service bulletins & training packages.
• Be strategic through playing an active role in various projects and key initiatives which ultimately impact the growth and success of the organization.
• Enjoy travelling throughout Canada (approximately 20%), while maintaining a healthy work-life balance.

Requirements

Our ideal candidate will have the following experience:

• 5+ years' experience providing technical support, troubleshooting equipment and being a "go-to" product expert for customers and end users.
• Industry related experience in power equipment, agriculture, automotive, power tools, or manufacturing preferred.
• Knowledge and experience working with small engines or power equipment.
• Proficient with the Microsoft Office Suite of products (Outlook, Word, Excel, PowerPoint)

Our ideal candidate is someone who is:

• Focused on providing world class customer service & support!
• Mechanically inclined and has a strong technical aptitude.
• Good at maintaining professional & positive relationships with others while building & supporting the BE Brand!
• Self-driven, motivated and able to work independently to accomplish goals & meet the role objectives.
• Comfortable working in a fast-paced environment with the ability to adapt to changes in priorities on the fly.
• An awesome and engaging facilitator who isn't afraid to lead workshops, as well as teach & educate others.
• Resourceful and able to make quick and smart decisions with limited information.
• Confident, influential, direct and poised when communicating with or working through others.

All applicants must be legally able to work in Canada and communicate clearly using the English language. Please note that only applicants deemed qualified for this opportunity, will be contacted for an interview.

Benefits

We are so proud to be recognized for the third year running as one of Canada’s Best Managed Companies. This prestigious recognition is a testament to BE’s strong leadership and our commitment to creating an inclusive workplace to achieve our shared goals.

Why work at BE?

• We offer a competitive salary with awesome perks & benefits!
  (the salary range for this position is $60,000 - $85,000 dependent upon skills & experience).
• Group medical, dental, and vision benefits.
• Salary continuance program (short-term disability coverage) and life insurance.
• Mental Health & Wellness Resources through our Employee & Family Assistance Program.
• RRSP program with a 2.5% company matching program.
• Awesome discounts on BE products for our employees to enjoy!
• Opportunities to volunteer your time in your local community - with pay from the company!
• Training and Development opportunities.
• Strong culture to promote from within.
• Modern, well-equipped environment with excellent staff facilities.
• Regular team building & social events - we like to have fun! Come enjoy everything from Friday Treats, Pizza & Food Truck lunches to our annual holiday party!