Implementation Engineer

🌐 Who We Are

Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.

💼 The Role

Base salary range: $95,000 - $110,000 per anum + bonus/equity

We’re looking for an Implementation Engineer to join our growing Operations team! In this role, you’ll be a key player in delivering seamless onboarding experiences for our clients, ensuring projects are completed on time. As part of our Implementation team, you’ll work closely with existing clients, helping to configure, test, and support our platform post-release.

You’ll also collaborate cross-functionally with teams like Product, Engineering, and Customer Success to ensure client requirements are met. This is an incredible opportunity to grow your technical and client-facing skills at a fast-growing SaaS startup where your contributions will make an immediate impact.

🧠 What You’ll Do

• Complete client configurations in lower and production environments

• Troubleshooting issues that arise during the implementation

• Manage post-production release projects for clients

• Conduct client training for our Client Admin Portal

• Support the Implementation Manager during client go lives

• Conduct demos on products such as online account openings

• Gathering client requirements

• Conduct and document the steps required to reproduce issues during escalation

• Assist in internal testing, such as client go live testing or development testing

• Document best practices on our knowledge base

🎯 What You Bring

• 5+ years of experience in customer onboarding, implementations, or project management within an enterprise SaaS or Fintech company

• Expert technical aptitude to quickly learn Bankjoy's applications and the business rules that govern banking to understand the context for integrations with customer systems.

• Strong customer focus and solutions-oriented mindset. Strong training delivery skills with an ability to earn the trust of customers.

• Experience using project management and customer relationship management systems such as Smartsheet

• Desire to exceed goals and achieve results; satisfaction derived from meeting deadlines and finishing projects.

• Thrives in the fast-paced, dynamic start-up environment inherent to a high-growth technology company like Bankjoy

• Strong organization skills and a relentless attention to detail

• Excellent written and verbal communication skills.

🗂️ Interview Process

We believe hiring is a two-way street. This process is designed to help us get to know you, and for you to get to know us! Here's what to expect:

• Step 1: 📞 Preliminary Interview (30 minutes)
  Interviewer: Senior Talent Partner

  A conversation to learn about your background, experience, and career goals.

• Step 2: 🏆 Culture Interview (45 minutes)
  Interviewer: Chief Operating Officer & Co-Founder
  A discussion about how you would fit into our team, with some light job-related technical questions.

• Step 3: 🛠️ Hiring Manager Interview (30 minutes)
  Interviewer: Director of Implementation

  An interview focused on your experience, skills, and the role.

• Step 4: 🔍 Technical Interview (45 minutes)
  Interviewer: Technical Product Manager
  A deep dive into your technical skills and problem-solving approach.

• Step 5: 📑 Reference Check
  We’ll connect with a few people who can speak to your experience and strengths.

• Step 6: 🎉 Offer
  If all goes well, we’ll be thrilled to welcome you to the Bankjoy team!

We’re committed to keeping the process transparent and moving quickly, so feel free to ask questions along the way.

🎁 What You Get

• A fast-paced and collaborative environment

• Competitive compensation

• Stock options at a well-funded startup

• 100% medical, dental and vision coverage for you on our base plans

• 50% coverage for families in the US & 100% coverage for families in Canada

• 401(k) plan with 4% company matching (US Employees)

• 3-5 weeks PTO depending on tenure

• 5 health days

• 15 holidays

• End of year shutdown

• Performance-based bonuses (US & Canadian Employees)

• Remote first culture

⚖️ Equal Employment Opportunities at Bankjoy

Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.