Principal Tech Writer

Overview

We are seeking our new Principal Tech Writer to join the Axway team!

About the Axway Documentation Team

Axway develops innovating enterprise integration software that are at the heart of our customers infrastructure. The customer is centric in everything we do, and clear and effective product documentation is key for our customers successful use of Axway products.

We're searching for an experienced technical writer to join our R&D teams and help take our documentation portal to the next level. The ideal candidate has a technical background in software development, experience in implementing innovative documentation strategy, good collaboration skills and strong leadership. He/she will work in a transversal role and lead the technical writer community work around processes, tools and best practices to make product documentation usage a best of class user experience.

Responsibilities

Objectives of this role

• Develop a comprehensive documentation strategy and structure that meets organizational standards.
• Provide a documentation portal reader friendly experience by making the key features like documentation structure, navigation, search, AI help engaging and efficient.
• Define and implement processes, tools and best practices in collaboration with the Axway technical writer community.
• Maintain and enhance high quality documentation delivery in collaboration with our documentation portal provider.
• Evaluate current content (analytics) and develop innovative methods for improvement.

Responsibilities

• Research, create, and maintain a sustainable and resilient documentation strategy.
• Research and optimize content structure, working closely with the R&D and product management teams to understand their requirements.
• Build efficient and effective documentation processes, and develop and document procedure manuals for documentation authoring, storage, reuse and publication.
• Build strong, collaborative relationships within R&D as well as other departments (UX, Product Management, Support, PreSales) to gather feedback and develop documentation improvement plans.
• Work with R&D teams and technical writers to define best solutions for a seamless integration of documentation delivery in the product release cycle.
• Work with our documentation portal provider on issues resolution and maximize documentation portal high availability.

Qualifications

Required skills and qualifications

• Five or more years of experience as an effective technical writer in a software company.
• Experience in defining and implementing a documentation strategy. Familiar with the Doc as Code approach.
• Experience in various tools to manage documentation including XML based tools, Flare, Confluence, …
• Proven ability to quickly learn and understand new documentation practices and standards and integrate them in the documentation strategy.
• Superb written communication skills, with a strong attention to detail.
• Experience in working in a transversal role with technical writers, engineers and product managers.
• Ability to handle multiple projects simultaneously.

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field.
• Firm understanding of SDLC (software development lifecycle).
• Previous experience in agile software development.
• Familiar with the Zoomin platform.

Company Overview

At Axway, we’re more than a company—we’re a pioneer. For 25 years, we’ve been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100 countries, 11,000+ customers, and a global team of over 1,400+ passionate professionals, Axway is driving the future of enterprise integration.

We’re on a mission to be the leader in our space, empowering our customers with secure, mission-critical software to manage and deliver impactful business outcomes from all their digital business interactions.

Why Axway?

We believe in the power of togetherness. When you’re part of Axway, you’re part of a culturally rich and globally connected community that thrives on exchanging ideas and tackling challenges head-on. Whether working remotely or onsite, you’ll find camaraderie, collaboration, and the support of leadership to inspire you daily.

Here, you’ll grow, innovate, and succeed because we’re better together. Each step forward in your personal journey is one we take as a team. Join us, and let’s accomplish extraordinary things together.

Axway is a proud member of 74Software. Learn more about how Axway is transforming the future: https://www.axway.com/en.

Ready to shape the future? Let’s get started—because at Axway, together, we can. Together, we will.

Axway is an AA and EEO employer