Customer Support & Nutrition Specialist (Italian)

About our client

Our client is a pioneering dietary supplement company committed to promoting longevity and wellbeing. Beyond their innovative supplements from our Swiss R&D, they're expanding their reach into the digital health landscape, developing personalised coaching and lifestyle management solutions.

Join them as they shape the emerging longevity space, fostering healthier, longer lives.

What will you do:

Operational Support & Customer Operations (90%)

• Operational Customer Support: You manage daily customer support operations across email, chat, phone, and social media, ensuring efficient ticket handling and high service quality for our client's customers.
• Workflow & Process Execution: You confidently operate within established customer support workflows, systems, and KPIs (including CSAT), ensuring structured and consistent case management without requiring foundational training.
• Ticket & Logistics Management: You handle operational and logistics-related inquiries (e.g., shipping, orders, returns, subscriptions) in a solution-oriented manner, proactively working to reduce ticket volume and improve response efficiency.
• Performance & Service Quality: You monitor support performance metrics, contribute to maintaining service levels, and ensure smooth daily operations in a fast-paced support environment.

Optimization & Support Enablement (10%)

• Process Improvement & Insights: You identify recurring issues, analyze inquiry trends, and suggest operational improvements to reduce friction and enhance efficiency.
• Knowledge Base Maintenance: You contribute to updating and structuring internal and external knowledge resources to streamline workflows and enable faster resolution times.
• Cross-Functional Coordination: You collaborate with relevant teams (e.g., Operations, Logistics, Product, Marketing) to improve customer experience from an operational perspective.

Requirements

• Min 1 year of professional experience In Customer Support, preferably in Supplement or Nutrition industry.
• Strong understanding of customer support workflows, ticketing systems, and structured case management.
• Comfortable working with KPIs such as CSAT, response times, resolution rates, and ticket volume targets.
• Experience handling logistics-related topics (e.g., shipping, order management, returns, subscriptions).
• Ability to proactively identify recurring issues and contribute to ticket volume reduction.
• Strong communication skills, empathy, and enthusiasm for engaging with customers.
• Native level Italianand good English language skills are a must, German language strongly desired.
• French language is a plus.

Why join them!

Our client believes that the best companies help you live your life the way you want and become the person you want to be. That's why they focus on promoting your personal freedom and growth. As a member of their team, you'll enjoy:

• Working at a well-funded, early-stage startup in the longevity industry.
• Being part of a dynamic, high-performing, and fun team.
• A high degree of personal responsibility, creative freedom, and opportunities.
• Collaborating with the brightest researchers in the longevity field and with successful and renowned serial entrepreneurs.
• Fully remote opportunities with home office/coworking support.
• A strong team culture with regular team events and off-sites.
• Join them as they shape the emerging longevity space, fostering healthier, longer lives!

Benefits

• Strong team culture with regular team events and off-sites
• Unlimited holidays and flexible working hours.
• A Company laptop
• Remote Office Upgrade budget
• Education allowance and accelerated growth paths.
• Complimentary company products and discounts for family & friends.