Senior Renewal Operations Manager

SeniorRenewal Operations Manager

ABOUT AVID

Avid makes technology and collaborative tools so creators can entertain, inform,educateand enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, musicrecordingand live concerts.

To learn how Avid powers greater creators or for more information, visitwww.avid.com.

JOB SUMMARY

TheSeniorRenewal Operations Manageris responsible forbuilding and scaling the operational foundation for our high-volume,down-marketrenewal segment. This role will design the process, configure the systems, and create the reporting infrastructure that gives leadership predictable, recurring visibility into renewal performanceacross a high volume of accounts.

KEY RESPONSABILITIES

• Build andmaintainrenewal reporting for the high-volume segment, providing leadership with regular, reliable visibility into renewalforecasting andperformance.

• Serve as the operational owner of renewal data: define what gets captured, where, and how — and work cross-functionally toensure high-volume renewal reporting isaccurate,timely, and actionable.

• Translate raw renewal data into clear narratives and insights that drive decisions at the leadership level.

• Build andoptimizea renewal pacing model for thedown-marketsegment.

• Establish clear leading indicators and early warningsignalsso leadership has forward-looking visibility, not just retrospective reporting.

• Definebest-practicerenewal workflows for high-volumesegments.

• Ensure the right data is being captured in the right systems at every stage of the renewal lifecycle; audit current state and lead remediation where gaps exist.

• Work withRevOps, Customer Ops,and IT to configure andoptimizesystems (CRM, partner portal, renewal orchestration tools) to support a recurring, automated renewal process for thedown-market.

• Define how the partner portal should surface, track, and action renewals — and work with the relevant teams to implement that vision.

• Establishand managea recurringrenewal operations cadence.

QUALIFICATIONS

• 6+ years in Revenue Operations, Sales Operations, or Renewal Operations in a global tech or SaaS company

• Proven experience owning and building renewal operations for high-volume segments

• Strong analytical skills with hands-on experience building renewal reporting and pacing models; able to turn raw CRM data into executive-ready insightsandproficiencywith Excel (Power Query,PivotTables,andadvancedformulas likeIndexMatch)

• Experience with channel and partner-led renewal motions; familiarity with partner portals or partner management tools is strongly preferred

• Proficiencyin CRM platforms(Salesforce)to build reporting and manage updates;comfortable working with BI tools (Power BI,Tableau, Looker) to build andvalidatereporting;experience withCSPplatform (Gainsight) a plus

• Demonstrated ability to define and implement operational processes in environments where structure does not yet exist

• Able to influence and drive alignment acrosscross-functionalstakeholders

• Highly proactive with a builder mindset — youidentifythe gap, propose the solution, and see it through

Pay Range $121,018- $181,525USD

The salary range shown reflects the company's good faith full target range for this position at the time of posting. The company may update or modify this range at any time and endeavors to keep this posting current. Compensation decisions are based on factors including geographic location, experience, skills, education, and business needs. While the full range is posted for transparency, offers are typically made within the lower to middle portion of the range.