Learning & Development, Manager

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?

Job Responsibilities:

· Lead, manage, assess and develop members of the training team to ensure they deliver world class training and possess industry-leading facilitation skills.

· Collaborate with the Business and Talent team to define and execute a comprehensive learning delivery strategy that enables the store sales team to execute the AN Customer Experience and deliver results.

· Work with the business leaders to identify learning and development needs based on knowledge and skill gaps required to achieve performance objectives, implement new initiatives and/or technology, and to support the strategic direction of senior leadership.

· Has the change agility to quickly adapt to shifting demands and new direction as needed

· Strategize and implement learning solutions in partnership with Corporate, Region and Market Leadership using sound communication plans, proven change management principles and strong project management skills. Solutions will include skills certification programs and other multifaceted curricula utilizing a wide variety of learning media and technology.

· Manage travel and entertainment expenses (T&E) of team members in accordance with company policy and department standards.

· Manage the schedules of, and logistics for, members of the team to ensure optimum use of team resources in support of Operations and ensuring Region/Market training schedules and implementation plans align with operational needs and calendars.

· Measure and evaluate the performance impact of the learning solutions and continually improve them to drive the desired performance results.

· Collaborate with the Learning Design and Development (LDD) Team on learning design, development and Train-The-Trainer (T3) programs.

· Along with the LDD Team, collaborate with Subject Matter Experts (SMEs) from Operations to obtain a full understanding of processes and systems to be trained. When necessary, lead workshops to update and/or develop processes with SME team to be then incorporated into operations and reinforced in training.

· Deliver training and facilitate sessions as a member of the team as needed.

· Observe team during live learning sessions and provide coaching and feedback for continuous improvement.

Qualifications:

· 3 – 5 years of experience leading the design, development, and implementation of activity-based learning solutions (Adult Learning Principles). Experience within the Retail Automotive industry including Retail Sales, Service, Parts, or Collision experience strongly preferred.

· 3 - 5 years of experience in delivering training workshops (including Management level participants) and train-the-trainer programs.

· 3 - 5 years managing a training team including content design and delivery.

· Automotive after-sales experience strongly preferred

· Strong Written and Verbal Communication skills with the ability to influence up, down and across the organization.

· Proven understanding of AutoNation operational processes and systems

· Exceptional organizational, business communication and presentation skills

· Attention to detail

· Demonstrated knowledge of Microsoft Office 360 applications, (Word, Excel, Power Point)

· Experience in handling eLearning software (articulate, Acorn etc.)

· Demonstrated knowledge in leveraging LMS systems (Cornerstone, 360Learning, Absorb LMS etc.)

Physical Requirements:

Requires minimum travel (>25%)

Organizational Relationships:

· Directly reports to Sr Mgr, Operational Training

· Directly manages and leads a diverse team of trainers

· Works closely with the following:

o Talent and HR Teams

o Corporate Operational Leadership

o Regional Leadership, HRVPs, Market Teams, ASDs, RODMs and GMs

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented.

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching

• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.