Technical Support Engineer

We are making the future of mobility come to life today.

At Autofleet we support the world’s largest vehicle fleet operators and transportation providers helping them optimize existing operations and seamlessly launch new, dynamic business models - driving efficient operations and maximizing utilization.

You Are:

Our ideal candidate is service oriented, self-motivated, with excellent organizational skills and a willingness to learn new technologies.

We’re a fast paced start-up, so the work is highly interdisciplinary. Providing support is the backbone of the job, but you’ll regularly take part in QA, give product feedback based on your knowledge of clients’ pain points, and take part in other tasks.

What You’ll do:

• Provide technical support to enterprise customers on our products and services
• Employ creative problem-solving skills to efficiently solve customers’ issues
• Develop expertise in Autofleet products and stay up to date on new features and improvements
• Work with Product and R&D to investigate issues and provide usability feedback from customer
• Take part in company projects based on your abilities and interests. We’re a young and growing company. We like it when people take initiative and learn new skills.

What you’ll need:

• 3+ years of experience in technical support; B2B and SaaS product is highly preferable
• Partner with Engineering on critical incidents and bug fixes- acting as the liaison between the customer and engineering to deliver fixes
• Experience performing bug/incident investigation, root cause analysis to surface and report trends to development teams
• Strong communications skills and attention to detail and critical thinking
• Solid technical aptitude and a passion for learning new technologies, products, and methodologies
• Experience with API management tools, Postman
• Experience with API troubleshooting and problem-solving
• Experience with web technologies and scripting languages - an advantage
• Experience working with SQL- an advantage
• Native English speaker