Product Manager - DOM

Company Description

Job Description

Responsibilities

At AUTODOC Distributed Order Management (DOM) plays a crucial role in maintaining exceptional customer satisfaction and serves as a significant market differentiator. As the business continues to expand—both in the range of products and services offered, as well as in volume and geographic reach—the complexity of the Supply Chain and Order Management processes has increased accordingly.

To effectively manage this complexity, a sophisticated, flexible, and continuously evolving solution is required—one that leverages cutting-edge technology to handle diverse customer order types and priorities. This includes capabilities such as event monitoring, proactive deviation handling, and exception management. The DOM Product is specifically designed to tackle these challenges from a business process, data, and technical architecture standpoint.

The Product Manager for DOM is expected to lead and drive the product agenda by focusing on the following areas:

Product Strategy & Roadmap

• Define and continuously refine a clear product strategy and roadmap for the DOM Product and its associated solutions, aligned with business goals and requirements.

• Leverage advanced technologies, streamlined processes, and both internal and external data to develop a platform that delivers real-time visibility into the Order Portfolio’s status and health. This platform should highlight inefficiencies, disruptions, and opportunities to accelerate order processing and enhance customer satisfaction.

Stakeholder Engagement

• Partner with cross-functional teams including Supply Chain Management, IT, and Operations to gather, refine, and prioritize requirements, ensuring the platform delivers value across all stakeholder groups.

Performance Monitoring

• Collaborate with Operations and Functional Unit Leads to define, track, and visualize key performance indicators (KPIs).

• Utilize data analytics to uncover trends, identify inefficiencies, and propose actionable improvements.

System Optimization

• Drive initiatives to enhance the platform’s scalability, reliability, and user experience for optimal operational performance.

Integration & Data Management

• Ensure seamless integration across internal and external Supply Chain systems to provide comprehensive, high-quality order status information.

• Maintain data accuracy and consistency to support reliable visibility and informed decision-making.

Essential Key Performance Indicators (KPIs) for a Product Manager (not exhaustive):

• Roadmap Alignment: Degree to which product roadmap aligns with the overarching business strategy.

• Delivery Velocity: Speed and efficiency of roadmap execution—measured by milestones or features delivered over time.

• Adoption Rate of Enhancements: Percentage of users or processes actively utilizing newly released features or functionalities.

• Operational Performance Metrics:

• EDD (Estimated Delivery Date) Coverage & Accuracy

  • Order Cycle Time

  • Fulfillment Cost per Order

  • ATP (Available-to-Promise) Accuracy

  • Fulfillment Plan Accuracy & Cost Efficiency

• User Satisfaction: Measured through surveys, Net Promoter Score (NPS), or direct feedback from key stakeholders

Requirements

• Over 7 years of experience as a Product Manager/Product Owner within the Supply Chain and Logistics domain, with a strong emphasis on Order Management and Business Intelligence.

• Proven track record working with advanced Distributed Order Management (DOM) systems, including in-house platforms or leading market solutions such as Manhattan OM, Fluent Commerce, and IBM Sterling.

• Extensive background in e-commerce environments, specifically focused on Order Management and end-to-end Supply Chain operations.

• Hands-on experience delivering complex integration projects, with a focus on data analytics, operational visibility, and performance insights.

• Strong interpersonal and communication skills, with the ability to effectively collaborate across a broad range of stakeholders—consultants, suppliers, partners, internal teams, technical experts, and business users.

Hard & Soft skills:

• Excellent domain knowledge (Supply Chain).

• Motivated and goal oriented.

• Able to work in intensive changing working environment.

• International environment working experience.

• Excellent communication.

• Open-minded thinking.

• Ability to generate multiple solutions for a problem.

• Team management, including x-functional and x-department.

• Stakeholders’ management of various levels.

• Conduct effective meetings and workshops.

• Excellent Product and Project management skills.

• Business acumen.

• Customer focus.

• Decision making.

• Analytical skills.

• Supply Chain application landscape (ERP, TMS, OMS etc.)

• Financial literacy

• Transport management, Procurement, Accounting principles

What do we offer?

• Competitive salaries based on your professional experience

• Annual vacation of 25 working days and 1 additional day off on your birthday

• Meals Allowance

• Healthcare Insurance

• Mental Wellbeing Program- providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.

• AUTODOC Corporate Discount

• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching

• Free English and German language classes

• Referral Program with attractive incentives

• Flexible working hours and hybrid work

• Fast growing international company with stable employment

Join us today and let’s create a success story together!