Customer Success Manager, Construction

Position Overview

Your goal as a Customer Success Manager, Construction within the Autodesk Customer Success organization will be to partner with our construction customers to help them unlock value from our cloud solutions, including Autodesk Forma (formerly known as Autodesk Construction Cloud - ACC), while driving growth for Autodesk.

Reporting to the Manager of Customer Success, the Customer Success Manager serves as a strategic partner to assigned accounts, namely general contractors and subcontractors in the construction industry. You will partner with your assigned accounts, and dive deep into the many business units of your customers. You will conduct collaborative success planning engagements to understand your customers’ strategic business initiatives and align them to desired outcomes. You will map your customers’ desired outcomes to industry workflows and Autodesk product capabilities, then mobilize cross-functional teams to execute success plans. Your work will ensure customers successfully adopt Autodesk workflows and capabilities, thus maximizing their ROI with Autodesk.

Throughout the course of the customer lifecycle, you will communicate progress made and value delivered to diverse stakeholders via Executive Business Reviews. You will also proactively identify and monitor risks to customer sentiment and value delivery across your assigned accounts. To mitigate risk and secure renewals, you will develop contingency plans with your account team and escalate critical issues with clear recommendations.

This job is remote and can be located anywhere in the USA preferably near an airport due to travel requirements.

Responsibilities

• You will promote and encourage the usage and adoption of Autodesk products, with a focus on Autodesk Forma (formerly ACC)

• You will onboard new customers with a focus on accelerating their time to value and helping them achieve their business initiatives and desired outcomes

• To achieve those positive business outcomes, you will seek areas to expand solution adoption, and recommend best practices to improve their post-purchase adoption

• You will hold regular success planning meetings, check-in calls, executive business reviews, and mentoring sessions with customers

• You will leverage customer usage and health data to monitor account well-being, with the intent to detect potential churn issues and take proactive measures to reduce them

• You will develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within Autodesk

• You may propose and build processes to allow our organization to scale, and collaborate with various stakeholders and teams to improve the way we work

Minimum Qualifications

• Have 5+ years of experience in a customer facing, B2B role (Customer Success, Account Management, or similar)

• Have a 4-year degree or equivalent experience

• Can travel up to 25% for in-person customer engagements and internal meetings

• Have the intellectual curiosity to continually learn about your customers, their industry, their competitive landscape, and Autodesk’s offerings

• Have capacity for running discovery discussions, with the ability to learn and understand the AEC (Architecture, Engineering, and Construction) industry - one of the largest, and most complex industries out there

• Are resilient as your customers’ and Autodesk’s priorities evolve

• Are passionate about solving customer problems and make decisions with a customer-first mindset

• Take accountability for value delivery within your book of business to ensure customers maximize their ROI with Autodesk

• Build strong rapport and understand diverse perspectives within the account team to foster deep trust and a collaborative environment

• Address conflict and misalignment constructively, prioritizing solutions and relationships

• Demonstrate executive presence and excellent communication skills, and can articulate complex ideas with clarity to diverse audiences

• Can interpret difficult situations and help provide solutions for resolution

• Are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating cross functionally with sales to ensure renewals and identify expansion opportunities

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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