Unit Manager III

Job Summary

Plans, organizes, leads, controls and coordinates the day-to-day activities of associates involved in providing services in the area of hazard outsourcing, specifically around Hazard insurance financial transactions with checks, wires, or reports relating to disbursement issuance.

Job Responsibilities

• Supervises day to day responsibilities of team of associates working in secure environment with checks / wires representing escrow funds for Hazard functions.
• Ability to identify and resolve any issues with checks or wires prior to endorsement to home owner or submission to carrier.
• Ability to maintain extreme security controls around checks and check stock with no deviation from established procedures.
• Participates in and encourages the development of short / long term goals and plans for work group.
• Ensures that controls exist to monitor existing performance for all department assignments and functions. Manages financial risk to the clients and Assurant by effectively managing controls to prevent losses and poor customer support. Identify root cause, implement controls to prevent / minimize future occurrences.
• Ensures appropriate / available tools, supplies, and facilities that are necessary to perform core functions and responsibilities exist for all associates in department.
• Provide coaching and direction to all associates within immediate department and larger department that promote continued improvement in performance in the areas of attendance, work hours, quality, production, and operational effectiveness.
• Recruit best possible candidates with skills and experience needed to support departmental functions.
• Leverage high performing associates to support critical roles within work group.
• Able to maintain a variety of service level objectives within span of control.
• Continually challenge staff to improve / increase skills and operational knowledge.
• Promote individual and team development and cohesive participation to achieve department / operational objectives that are within work groups.
• Participate with analysis and resolution of operational problems, process improvements that cover other areas outside of span of control including but not limited to disbursement errors from escrow accounts.

Basic Qualifications

• Bachelor’s degree and / or equivalent work experience
• Two to three years of supervisory experience
• Experience in mortgage servicing, customer service, retail banking or hazard insurance processing is desirable, specifically as it relates to checks or wires and laws surrounding financial transactions.
• Excellent verbal and written communication skills.
• Basic workflow management tools.
• Well developed interpersonal skills promoting team participation with assigned staff
• Motivational methods to improve and develop assigned staff.
• Ability to engage co-workers and peers in cross-functional teams
• Multi-task and perform to multiple goals/objectives.

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Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

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For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.