Sourcing & Facilities Operations & Systems Manager

Job Summary

The Sourcing & Facilities Operations Technology Manager is responsible for driving the technology roadmap and business stakeholder project management of software selection and implementation for Assurant’s Global Sourcing & Facilities (GSF) organization. The person in this role will work with cross-functional teams to include leadership and staff of Real Estate & Facilities, Global Sourcing (including Vendor Risk), Security, IT, Finance, and others, to support GSF’s continued technology maturity. The Manager will report to the VP, Sourcing & Facilities Analytics & Operational Effectiveness and will also support the GSF Analytics Team’s data management and reporting efforts as needed.

Job Responsibilities

• Technology Strategy and Process (50%):
  • Technology Strategy & Roadmap Development: Support the development of a comprehensive technology and data analytics roadmap for Global Sourcing and Real Estate & Facilities, aligned with the strategic objectives and priorities of the organization.
  • Process Automation: Identify opportunities for process automation and optimization within Sourcing and Real Estate workflows, leveraging technology solutions.
  • Change Management: Develop and implement change management plans to support the adoption of new technology solutions and data analytics capabilities, including training, communication, and stakeholder engagement strategies.
  • Risk Management: Identify potential risks and challenges associated with technology and data initiatives, and develop risk mitigation strategies to ensure project success and business continuity.
  • Continuous Improvement: Monitor industry trends, best practices, and emerging technologies (including AI) in sourcing/procurement, real estate, and data analytics, and drive continuous improvement initiatives to enhance technology and data capabilities over time.
• Technology Selection, Implementation, and Ongoing Improvements (50%):
  • Requirements Gathering: Define and document detailed business requirements, functional specifications, and user stories through collaboration with Sourcing and Real Estate partners.
  • Technology Evaluation: Research, evaluate, and recommend technology solutions, platforms, and tools to support Sourcing and Real Estate processes, including sourcing, vendor risk, supplier spend analytics, lease administration, and space optimization.
  • Technology Implementation: Facilitate communication between business stakeholders and IT teams throughout the project lifecycle, including implementation, UAT, and ongoing maintenance/upgrades.
  • Data Integration: Collaborate with IT teams to integrate data from disparate sources, systems, and databases to create a unified view of Sourcing and Real Estate data and enable advanced analytics and reporting.

Basic Qualifications

• Bachelor’s degree in Information Technology, Business Administration, or a related field
• Minimum of 7 years of experience in project management, technology strategy, data analysis, or similar role

Preferred Skills

• Demonstrated experience in developing and implementing technology and data analytics solutions, preferably in a corporate setting
• Experience with software selection and implementation
• Strong understanding of business processes and requirements gathering & documentation techniques
• Strong understanding of procurement and/or real estate processes, workflows, and best practices preferred
• Experience with procurement and/or real estate technology platforms and systems (e.g., Oracle, ServiceNow, MRI, FM Systems, etc.) is highly desirable
• Knowledge of and interest in AI advancements and trends that can enhance productivity in the workplace, including risks, ethical considerations, and responsible AI use
• Solid understanding of business process modeling and techniques
• Project management certification (e.g., PMP) is a plus
• Advanced problem solving and critical thinking skills in a team environment
• Excellent interpersonal, facilitation, communication and influencing skills
• Change leadership that energizes and alerts groups to the need for change; willingly champions change
• Results oriented; outcome and metrics driven; use of benchmarking and analytics to create, revise, and deploy programs; strong financial and business acumen

• Ability to build and cultivate relationships with internal constituents
• Proven ability to multi-task
• Strong oral, written, and organizational skills
• Independent thinking, good judgment, and creative problem-solving skills
• Demonstrated Competencies in:

  Analytical Thinking

  Thoroughness

  Detail Orientation

  Critical Information Seeking

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Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.