AVP, Account Management

Leads the creation of strategic plans and guides others in managing (or directly manages) all aspects of existing client relationships with the intent of maintaining or expanding the relationship in a manner beneficial to Assurant and its clients. May serve as and leads others who serve as the primary point of contact and liaison between key/strategic clients and Assurant support teams.

Client Scope & Engagement: Mid- and occasionally senior-level client leaders; Responsible for a line of business or a large segment of a line of business

What will be my duties and responsibilities in this job?

• Contributes to creation (may independently create) and deploys key strategies and initiatives to promote revenue growth and engagement with the existing client base.

• Develops and cultivates relationships with key clients to ensure the stability of existing business, managing all day-to-day interactions and client needs.

• Develop, negotiate, and execute contracts for large clients that are new, extensions, or renewal according to what is best for the company.

• Guides direct and matrix resources in development of annual business plans and client business reviews to ensure metrics and mutual revenue goals are being met.

• Drives (may lead others to drive) service utilization at the client level. This includes defining services to be performed as priced and contracted.

• Leads selection, prioritization, and coordination of client projects in collaboration with appropriate internal cross-functional teams, including new client installs, new product installs, or new service installs.

• Anticipates and/or resolves client issues with cross-functional area leaders and drives operational process efficiencies.

• Mentor Account Management leaders and Account Executive personnel

What are the requirements needed for this position?

Core Competencies/Skills:

• Direct or indirect people leadership / supervision

• Deep mobile device industry knowledge and experience

• Ability to develop and execute mid-term (2 - 3 year) plans

• Deep understanding of complex deals / contracts

• Well-developed business / financial acumen

• Well-developed communication skills (effective pitching to senior leaders)

• Expert product knowledge

• Advanced negotiation skills

• Effectively cultivate relationships

• Strong Organizational skills

• Ability to lead cross-functional teams, collaborating effectively at all levels

Qualifications:

• BS/BA Degree

• 12+ years sales and/or marketing experience

• 10+ years interacting with large clients and developing strategic relationships

• 5+ years directly or indirectly leading the work of others

What other skills/experience would be helpful to have?

• MBA preferred

• Business/Financial acumen

• Business software acumen (i.e., word, excel, PowerPoint, MS Project, etc.)

How much should I expect to travel?

• 20% Travel

Preference will be given to candidates that reside in Miami, Atlanta, Dallas, Kansas City, or Chicago areas.

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.