Client Experience Specialist

Company Overview:

At Assistantly, we're not just a leading offshore provider of talent acquisition and workforce solutions; we're a dynamic team passionate about making connections that count. We're dedicated to bridging the gap between global talent and exciting opportunities, and as we embark on our next phase of growth, we're looking for an energetic Junior Customer Experience Specialist to help us write the next chapter of our story. This is more than a role—it's a chance to grow with us and make a real impact across borders.

Position Overview:

Step into the world of Assistantly as our Junior Customer Experience Specialist and become a key player in crafting unforgettable experiences for our clients and candidates around the globe. Working closely with our Head of Client Success, you'll ensure every interaction is seamless and positive, making a tangible difference in our international recruitment efforts. If you're someone who thrives on connection and has a knack for solving puzzles with a smile, we want you on our team.

Who You Are Behind the Resume:

We're on the hunt for someone who's not just looking for a job, but a mission. You're scrappy, a born hustler with the heart of a team player. Quick to learn and even quicker to think on your feet, you tackle problems with a creative and critical mindset. You're the kind of person who finds joy in the journey of understanding people from all walks of life, making you not just a problem solver, but a people person at your core.

Key Responsibilities:
Client and Candidate Engagement:

• Dive deep into the needs, concerns, and expectations of clients and candidates, ensuring clear and effective communication.
• Deliver timely, accurate information about job opportunities, recruitment processes, and candidate profiles, making complexity feel simple.

Relationship Building:

• Forge and nurture strong connections across cultures and time zones, making every client and candidate feel like part of the Assistantly family.
• Actively seek feedback, turning insights into action to boost satisfaction and loyalty.

Candidate Support:

• Guide candidates through the offshore onboarding process with empathy and expertise, addressing queries with patience and precision.
• Be the friendly face and expert hand that candidates across different time zones can rely on.

Process Optimization:

• Play a pivotal role in refining our customer experience processes, bringing innovative ideas to the table to enhance efficiency and effectiveness.

Data Management:

• Keep our CRM system meticulous and up-to-date, ensuring every piece of data is handled with the utmost integrity and confidentiality.

Requirements

Qualifications:

• Your communication and interpersonal skills shine through, even when navigating the complexities of cross-cultural interaction.
• Organizing and multitasking come naturally to you, especially when juggling tasks across global time zones.
• Your customer-centric mindset and passion for service excellence set you apart.
• You thrive in a team, working collaboratively across borders and bringing out the best in those around you.
• A foundational understanding of offshore recruitment processes? That's a plus in our book.

Benefits

What We Offer:

• A competitive salary with performance-based incentives that recognize your contribution.
• Opportunities for training and development that support your career ambitions.
• A collaborative team environment that values each member's growth, with the added bonus of international exposure.