Development Support Manager

We are seeking a Development Support Manager to join our team in Cypress, CA. As the Development Support Manager, you will lead a team of development support engineers and assist with bridging the gap between our development team and partners' technical support teams. You will assist in diagnosing and resolving technical issues, contribute to the improvement of our products, and ensure a seamless experience for our customers and partners.

Requirements

• Must possess a degree in a technical field, preferably in computer science, computer engineering or equivalent combination of education and experience.
• Must possess a minimum of 3+ years engineering experience, preferably engineering in electronics industry with experience managing a team.
• Experience managing remote individuals that may be located in different time zones and/or countries.
• Programming experience in C/C++, C#, Rust.
• Web development (HTTP, HTML, CSS, JavaScript, RESTful, JSON, XML, MQTT).
• Experience deploying applications under Linux and Windows.
• Experience with TCP/IP networking, transport layer protocols including TCP and UDP, and application layer protocols including HTTPS.
• Experience with diagnostic tools (Wireshark, Postman, curl).
• Understanding of serial communication protocols (e.g., RS-232, RS-485).
• Experience with Agile methodologies. Knowledge of Scaled Agile Framework (SAFe) desired.
• Experience with Jira highly desired.
• Knowledge of digital certificates.
• Experience with project management.
• Experience with access control products/solutions desired.

Benefits

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential