Implementation Manager

About Aspire

Aspire.io is the world's first word-of-mouth commerce platform that leverages your brand's ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results across paid, owned, and earned channels. Since 2014, Aspire's industry-leading software platform, combined with our award-winning Agency Services team, has served household names such as MMs, Keurig, Samsung, HelloFresh, Dyson, and many other high-growth ecommerce companies while paying out $100M to creators around the world.

The Role

We're looking for an Implementation Manager to own the customer onboarding journey from the handoff from Sales to platform go-live. This role is critical to ensuring our customers have exceptional first experiences with the Aspire platform and are set up for long-term success.

You'll be the primary contact for new customer implementations, configuring the Elevate platform, setting up integrations, building workflows, and training enterprise brand teams before transitioning them to their CSM.

The ideal candidate thrives in environments where they can build structure while executing, loves turning complex implementations into smooth experiences, and gets energized by seeing customers achieve their "aha moment" when they realize the platform's potential.

What You'll Be Working On:

• End-to-End Project Ownership: Manage a portfolio of concurrent projects, overseeing all project deliverables, proactively identifying and mitigating risks, and building and tracking timelines to ensure on-time, in-scope, and under-budget delivery for all client implementations.
• Cross-Functional Collaboration Alignment: Serve as the primary project escalation point of contact and ensure seamless alignment across all internal and external teams. Collaborate closely with Sales, Engineering, Support, and Customer Success Managers to guarantee a smooth and successful customer experience from kick-off to go-live, and contribute to our partner ecosystem by enabling and co-delivering with implementation partners.
• Operational Scale Autonomy: Drive continuous improvement by enhancing project management and delivery operations processes, contributing to best practices for scale, and operating effectively and independently in a fast-paced, often ambiguous environment with minimal oversight.

What We're Looking For:

Required Qualifications:

• 3-5+ years of experience in customer-facing project management, technical implementation, or management consulting within the B2B SaaS industry.
• Proven track record managing complex technical implementations from kickoff through go-live, ideally for B2B SaaS products with integration requirements.
• Strong project management skills managing multiple concurrent projects without dropping balls, with stellar organizational skills and meticulous attention to detail.
• Exceptional communication skills—both written and verbal—with the ability to translate technical concepts for non-technical audiences and navigate conversations with C-suite executives and day-to-day users alike.
• Information gathering and discovery skills—you're comfortable asking clarifying questions, filling in gaps when initial information is incomplete, and ensuring you have what you need to set customers up for success.
• Demonstrated escalation management skills and comfort navigating difficult conversations with grace, whether resetting timelines, managing scope, or addressing misaligned expectations.
• Bias toward action and comfort operating in fast-paced, ambiguous environments with minimal oversight.
• Self-starter mentality—you can learn new systems quickly, identify what needs to be done, and drive outcomes without constant supervision.

Preferred Qualifications:

• Experience in influencer marketing, affiliate marketing, or performance marketing industries.
• Familiarity with ecommerce platforms and their integration patterns.
• Experience working with ecommerce brands, retailers, or consumer packaged goods (CPG) companies.

Benefits Perks

• 🏥 Comprehensive Benefits – Full health, dental, and vision insurance to keep you covered.
• 🏡 Remote Work Flexibility – Thrive in a high-energy, high-performing team—all from the comfort of your home. We provide support for your internet and home office setup.
• 💰 401(k) Plan – Save for your future with our competitive 401(k) retirement savings plan.
• 🏖️ Flexible PTO – Recharge and take time off whenever you need with our flexible paid time off policy.
• 👶 Paid Parental Leave – Four months of fully paid leave for new moms and dads—one of the best policies in the industry.
• 📚 Ongoing Training Development – We invest in your growth with customized training, coaching, and career acceleration opportunities—while building clearer, more defined career paths. Plus, take advantage of our annual education stipend to keep learning on your terms.
• 🕒 End-of-Year Break – We typically close between Christmas and New Year's to give everyone time to unplug and recharge. Availability may vary by team based on workload and customer support needs.

The base salary for this role is between $75,000-$90,000 and this role is not eligible for commission or bonus.

• Please note: The final offer amount will depend on factors like experience, expertise, and location, and may differ from the range above. This range also excludes additional benefits, such as equity, 401(k), and medical, dental, or vision insurance.

Our compensation philosophy: we use a market-based approach to compensation. This means we use a series of compensation tools to help us understand how companies value this role in the U.S. market based on function, level, geographic location, and positions benchmarked against similar-stage growth companies. To comply with local legislation and provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location and candidate experience and expertise, and may vary from the amounts listed above. We have competitive pay bands for all other countries based on market standards.

Equal Opportunity

Aspire is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all. Please apply to this role if you feel you are a good fit, regardless of your race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other perceived limiting factor. We welcome applicants from all walks of life.