Ascent Pro Support

Ascent Pro Support is a leading provider of emergency roadside assistance and business process outsourcing solutions, specializing in the commercial trucking industry. Founded in 2016 and headquartered in Muscatine, Iowa, the company has grown from a specialized staffing provider into a comprehensive customer support organization. They operate a 200-person call center that assists truck drivers with tire emergencies 24 hours a day, 365 days a year, supported by a network of more than 2,500 authorized dealers and truck stops across North America.

The company offers a full suite of services including emergency roadside service, recruiting and staffing, technical training, application support, and business consulting. Ascent Pro Support serves major clients in the commercial trucking sector, providing tailored support services for fleets, dealers, and enterprise partners. The company gained significant recognition when it successfully designed and launched a fully remote call center model during the COVID-19 pandemic in 2020, demonstrating its commitment to innovation and adaptability. With a mission to elevate customers through exceptional support services leveraging innovative processes and cutting-edge technology, Ascent Pro Support continues to be a trusted partner for large, complex fleet and dealer networks nationwide.