Instructional Designer

Ascend is a fast-growing SaaS company that helps mid-market and large enterprise customers automate accounts payable processing through text extraction, machine learning and powerful integration into their financial systems – saving them millions each year. Our clients include household names like NASCAR, Panera, Virgin Voyages, Life Time Fitness and PGA Tour as well as many of the nation’s largest and most renown hospitals and health systems, financial services providers, and higher ed institutions.

Ascend is a fully remote company that offers competitive pay, exceptional benefits and unlimited time off. Most importantly, we offer the chance to learn, take ownership and build your career the way you’ve envisioned.

What would you do at Ascend?

The Instructional Designer’s mission is to design, develop, and maintain internal and external documentation on Ascend’s products and processes. This role takes ownership of Ascend Academy, (our internal and external LMS) and Confluence spaces, and supports Ascend’s Help Center content. This role is crucial in ensuring that all users can take full advantage of our software, driving customer satisfaction, retention, and adoption. The salary range for this position is $75k -85k.

Your day-to-day would include:

• Design and develop comprehensive instructional materials, including user guides, tutorials, videos, and interactive modules for both internal and external audiences.

• Maintain and update content on Ascend Academy (LMS) and Confluence spaces to ensure accuracy, relevance, and accessibility.

• Collaborate with subject matter experts and stakeholders to gather information and ensure content aligns with product updates and business processes.

• Monitor and respond to feedback and inquiries to support Ascend’s Help Center content, ensuring timely updates and resolutions.

• Evaluate and implement instructional design best practices to enhance learning experiences and drive user engagement.

• Conduct regular audits of documentation and learning materials to maintain consistency and quality across all platforms.

• Manage the organization, tagging, and retrieval of documentation to facilitate easy access and usability.

• Stay informed about industry trends and advancements in instructional design and e-learning technologies to continually improve content delivery.

• Work cross-functionally with Customer Support, Product Management, and Marketing teams to align documentation with business goals and customer needs.

• Proactively identify opportunities for process improvements and efficiencies in content development and delivery.
  

What is Ascend looking for in a candidate?

We are seeking a passionate instructional designer who is dedicated to leveraging e-learning to empower users. The ideal candidate must have at least three years experience in content creation and publishing and experience with Articulate/Rise 360. Candidates should possess a curiosity for emerging trends in instructional design and a commitment to creating engaging, user-friendly content. We value individuals who are enthusiastic about sharing information effectively, ensuring our users can maximize their experience with Ascend's products through clear and accessible documentation. Additionally, we are looking for someone who thrives in collaborating with internal stakeholders, demonstrating strong teamwork and communication skills.

Why should you apply?

• We offer everything you’d expect from a profitable company including a great salary, comprehensive health care benefits (100% covered for employees, 50% for dependents), and a generous retirement plan match.

• You’ll receive an annual Lifelong Learning Allowance to use towards learning opportunities of your choice (cooking lessons, dance lessons, language lessons, etc.)

• You’ll receive flexible time off, 10 paid holidays, Flex Fridays during the summer and one week off between Christmas and New Year’s.

• A platform for good: a culture of Diversity, Equity & Inclusion, charity matching and volunteer days—creating belonging for all is in our DNA both inside and outside of work.

• Remote-first culture. No matter where you are, you’ll feel connected to the team.

• We take family seriously and offer flexible schedules and generous parental leave programs.

• We give you great tools and tech to do your best work: Hardware, software, and home office setups.
  

Our Interview and Hiring Process

We want the best people on our team. To get them, we’ve built our hiring process around three Ts: thorough, transparent and thoughtful. Our interview process is an honest evaluation of what you’ve done, what you’re good at, and what you’re working on improving. The goal of this process is to identify, as objectively as possible, people who will raise the level of play within our company.

Here's how it works:

• Application

• Screening interview – phone call (30-60 minutes)

• Deep dive interview with the hiring manager – phone call (90+ minutes)

• Focused interviews with select potential teammates – 1 to 2 video calls (45 mins each)

• Reference calls with your last several managers

• Offer letter