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ArrayAR

Senior Client Technical Support Engineer

Array is a financial innovation platform that provides embeddable financial, credit, and identity protection products to help digital brands, financial institutions, and fintechs drive engagement and empower consumers.

Array

Employee count: 51-200

Salary: 70k-70k USD

United States only

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Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.

Requirements

  • Lead technical support assistance for Array's growing roster of clients.
  • Provide direct support to clients as issues arise, while also working with product engineering teams to find long-term solutions.
  • Create support documentation for internal and external use to further educate the organization and client base.

Benefits

  • Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
  • Unlimited PTO and sick leave + 14 company holidays
  • 100% 401k match up to 4% with immediate vesting
  • Generous and competitive parental leave for all parents
  • $1,000 desk setup subsidy to set-up your unique remote office
  • $100/month to subsidize wifi/cell phone expenses
  • Summer Fridays (half-day Fridays) typically from late May to the end of August
  • AnniversArray kits for work anniversaries

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior

Salary

Salary: 70k-70k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Array

Learn more about Array and their company culture.

View company profile

Array, founded in 2020 by Martin Toha, is a financial innovation platform dedicated to fueling financial progress. The company empowers digital brands, financial institutions, and fintechs to swiftly bring compelling consumer products to market. Array offers a suite of embeddable and customizable products designed to help clients drive engagement, increase conversions, unlock new revenue streams, and empower consumers. The platform complements the existing product experience for many of the world's leading fintechs, financial institutions, and digital brands. Array's rapidly expanding suite of financial, credit, and identity and privacy protection products aims to drive acquisition, retention, and revenue for its clients.

Invisible by design, Array is building a future where consumers can rely on the brands they already trust to deliver all necessary tools to achieve their financial goals in one centralized location. The company's mission is to create fintech products that meet consumers where they are, eliminating the need for multiple new apps from competing companies. Array's deployment options allow brands to seamlessly integrate web and mobile components into their own platforms, design custom interfaces without complex engineering, reduce time to market, and create a fully-branded suite of credit insight and identity tools. The platform is built for reliability, maintaining a high API success rate and keeping libraries current as industry standards evolve. Array's data practices comply with the Fair Credit Reporting Act, and the platform is scalable to support a growing number of customers. The company is remote-first and emphasizes a unique culture that inspires its employees to do their best work. Array is backed by influential tech supporters including Battery Ventures, General Catalyst, and Nyca Partners.

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Array hiring Senior Client Technical Support Engineer • Remote (Work from Home) | Himalayas