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Arista NetworksAN

Technical Solutions Engineer - Datacenter

Arista Networks is a leading provider of software-driven cloud networking solutions for large data center, campus and routing environments.

Arista Networks

Employee count: 1001-5000

Salary: 71k-137k USD

United States only

Who You’ll Work With

Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success.

We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.

This is a hybrid work environment where office presence is required 1-2 days a week.

What You’ll Do

The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.

Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.

Responsibilities:

  • Respond to customer product inquiries via telephone or in written, internet-based email.
  • Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
  • Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
  • Document customer communication and recurring technical issues to support product quality programs and product development.
  • Working knowledge of networking industry, products, and protocols
  • Strong expertise in SD-WAN technologies and hands-on troubleshooting experience is preferred.
  • Minimum of 2-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and administering the following network protocols and technologies:
    • AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
  • Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
  • A strong comfort level with Linux is highly desired
  • Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus
  • Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.

Compensation Information

The new hire base pay for this role has a pay range of $71,000 to $137,000 for the Colorado region.

Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location.

The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.

Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 71k-137k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Arista Networks

Learn more about Arista Networks and their company culture.

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At Arista Networks, we are at the forefront of technological innovation, pioneering software-driven cloud networking solutions that are fundamentally transforming the architecture of large-scale data center, campus, and routing environments. Through our groundbreaking Extensible Operating System (EOS™), we deliver a revolutionary approach to network infrastructure, providing unparalleled availability, agility, automation, analytics, and security. EOS is a highly modular, Linux-based network operating system, uniquely designed with a multi-process state-sharing architecture. This innovative design separates state information and packet forwarding from protocol processing and application logic, enabling a level of resiliency and programmability previously unattainable in the networking industry. Our platforms, which support a wide range of Ethernet speeds from 10 to 800 gigabits per second, are engineered to redefine scalability and resilience, empowering our customers to build robust, high-performance networks that can seamlessly handle the explosive growth of data and new application demands.

Our commitment to innovation extends beyond our core operating system. We are a key player in the advancement of AI networking, developing intelligent solutions that optimize workload performance and drive efficiency. Through strategic acquisitions, we have expanded our capabilities to include network detection and response (NDR), cognitive unified edge (CUE) for branch networking, and advanced monitoring fabrics. These integrations allow us to offer a comprehensive, data-driven cognitive cloud networking portfolio that provides end-to-end visibility and control. By championing open standards and fostering a culture of continuous innovation, Arista Networks is not just responding to the needs of the modern digital world; we are actively shaping the future of networking. Our solutions empower the world's leading cloud titans, financial services firms, enterprises, and service providers to build the next generation of IT infrastructure, capable of supporting the most demanding applications and services with unmatched performance and reliability.

Employee benefits

Learn about the employee benefits and perks provided at Arista Networks.

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401k Plan

A 401(k) retirement savings plan.

Maternity / Paternity Leave

Offers paid leave for new parents.

PTO & Paid holidays

Paid time off and paid holidays for employees.

Secured Bike Lockers

Secure lockers for employees who bike to work.

View Arista Networks's employee benefits
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Arista Networks hiring Technical Solutions Engineer - Datacenter • Remote (Work from Home) | Himalayas