Haier

We are Advanced Services, Inc. (ASI), a proud subsidiary of GE Appliances, a Haier company. Since our inception in 1990, we have been dedicated to providing exceptional customer service experiences to the owners of GE Appliances. Our primary mission is to create happiness and well-being in every home by being more than just a contact center; we are problem solvers, solution seekers, listeners, and advocates for our customers. Our team is the cornerstone of our success, and we are committed to fostering a culture that celebrates and rewards our people. We believe in empowering our employees, providing them with the tools and opportunities to build long-lasting and fulfilling careers. Many of our team members have been with us for decades, growing and advancing through various roles within the company.

Our approach to customer service is rooted in a 'case ownership' model, ensuring that when a consumer reaches out to us, they are paired with a dedicated Consumer Advocate who will see their issue through to resolution. This creates a seamless and supportive experience for our customers. We handle a wide range of interactions, from product information and purchase guidance to repair scheduling and parts sales. Our team is trained to support the full family of GE Appliances brands, including Monogram, Café, GE Profile, GE, Haier, and Hotpoint. While we have physical locations in Memphis, Tennessee, and Rapid City, South Dakota, a significant portion of our 1,000+ employees work remotely from various locations across the United States. We are driven by our core values: Customer First Always, Being Positive and Passionate, Initiating and Embracing Change, and Being Honest and Always Acting with Integrity. These principles guide us in delivering a world-class service experience and in creating a supportive and dynamic work environment for our team.