Account Manager

Core Responsibilities

• Manage the initiation of client and internal meetings, facilitate discussion, gathering of critical information with the client and producer, and timing of deliverables
• Accountable for member group escalations of claims and eligibility
• Create and maintain workstream project plans, status reporting, and documentation, including but not limited to decisions, risks, issues, and change control
• Collaborate across workstreams understanding work interdependencies and the associated schedule implications
• Utilize critical thinking to assess risks proactively, prioritize issues, and work based on impact
• Communicate to stakeholders effectively and concisely
• Creatively problem solve and identify process improvements always driving towards operational excellence
• Prepare and present quarterly reports for business reviews

What We Value

• 3-5 years of experience in healthcare, insurance, digital health, employer benefits, and other related industries
• Active producer license
• Superior customer service and communication skills
• Patient and professional demeanor when handling challenging clients
• Analytical, creative, and compassionate approach to problem solving
• Intellectual curiosity—surface level answers don't do it for you. You dive into the details and the data because you're not satisfied until you get to the root cause or attain a fundamental understanding of whatever it is you're working on
• A strong and dedicated work ethic—someone who takes pride in the quality and output of their work
• Growth mindset with a willingness to not only learn, but also teach, lead, and follow
• An ability to operate autonomously and adapt in fast-changing environments
• A passion for democratizing access to healthcare and disrupting the status quo
• Experience with ZenDesk and Jira is a plus