German Comments Moderator

Key Focus Areas:

• Comment Moderation and Community Engagement:
Respond to 100% of comments that require engagement (excluding negative comments), ensuring around 30% of responses are non-template and contextually tailored;Maintain a friendly, respectful, and inclusive tone across all interactions to support a positive user experience;Create an open and safe community atmosphere in the comment sections on all trusted platforms.

• Spam and Content Control:
Identify and block spam and inappropriate content promptly to preserve community integrity and platform standards;Ensure that comment sections remain relevant, engaging, and free from harmful or disruptive content.

• Workflow and Scheduling:
Work according to a structured schedule to ensure timely moderation and consistent engagement across platforms.

To do this, you will need:

• You have C1-level proficiency in German with excellent written communication skills;
• You possess at least B1–B2 level of English for internal communication and team collaboration;
• You are confident using Facebook at a user level and understand how to navigate social media platforms;
• You are proficient in Google Workspace tools, including Sheets, Docs, Gmail, and Google Meet;
• You have previous experience in call centers, customer support, or social media moderation (preferred but not required);
• You are detail-oriented, organized, and capable of managing high volumes of comments with efficiency and empathy;
• You thrive in a remote, structured work environment with scheduled hours and team coordination.

Recruitment Process:

• Short test assignment;
• Online interview with the manager and recruiter;
• Final decision.