Consulting Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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This is an exciting role in the newly formed SME arm of Global Business Consulting, which offers services such as Strategy, Sourcing, Travel Policy, Custom Reporting Solutions, Programme Optimization and Category Management. This position will work in a fast-paced and collaborative environment, supporting multiple clients globally.

This includes finding opportunities to improve the client’s travel program, creating project plans to address the opportunities, developing the communication plan to key client stakeholders, and ultimately driving the implementation of the solutions. A successful candidate will be able to lead several project workstreams across multiple geographies.

What You’ll Do on a Typical Day:

• Drive various Consulting engagements, be the client point of contact and lead communication
• Develop and implement strategic recommendations that are data-driven, compelling, and impactful to achieve program objectives
• Proactively propose innovation to clients to enhance their travel program
• Identify and deliver on renewal, upselling and optimising opportunities within client portfolio
• Negotiate with Suppliers
• Lead internal initiatives, including active participation into cross functional projects
• Collaborate with the analyst team to deliver clients project and proactively enhance standard deliverables
• Stay abreast with industry developments, news, changes and act as an expert to bring additional value to clients
• Independently build strong client and supplier relationships
• Partner with clients commercial lead

What We’re Looking For:

• Project Management, Analysis and Presentation skills
• ​Excellent strategic and analytical mindset with strong presentation skills
• Expert level knowledge of MS Office suite, and proven experience to be multi-tasking
• Strong written and oral communication skills – ability to translate complex data into story-telling, and present to internal & external senior stakeholders and counterparts
• Attention to detail and ability to work with data at a detailed level while keeping an eye on broader strategy
• Excellent problem solving skills with ability to synthesize and present complex concepts to both leadership and operational teams
• Effectively complete multi-workstream engagements, prioritize projects and work objectives using appropriate project management methodologies and tools.
• Experience leading projects with global customers
• Deep understanding of both TMC travel data and supplier/third party data (Air/Hotel/Car rental supplier, Corporate Card, Expense, etc.)
• Experience with data visualization tools and reporting (PowerBI)
• Experience with SQL (db, tables, views, Store Procedures)

Relationship Management:

• Understanding of client organization and dynamics. Build strong working relationships with all key partners. Leverage American Express Global Business Travel and available industry tools and solutions to develop best-in-class results and best practices
• Comfortable in working on different clients typology from all brands of the Amex GBT group (Egencia, Ovation and Select) and in building strong relationships with their commercial teams
• Ability to work well both within a team and as an independent contributor, with strong passion for working in cross-cultural teams
• Experience successfully navigating global, matrixed client organizations
• Experience & understanding of the Travel industry
• Experience representing a firm or client’s interest within the marketplace (i.e., suppler/industry conferences)
• Commercial attitude; ability to lead business development efforts in addition to project delivery

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!