Business Operations Specialist

Are you passionate about building systems, improving processes, and enabling teams to execute effectively? Would you describe yourself as highly organised, analytical, and quick to learn? Do you thrive in cross-functional environments where coordination, accountability, and attention to detail are critical? Does the opportunity to support operational excellence at ALX excite you?

About ALX Africa

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that supports them at all stages of their career journey.

Our impact thus far:

• 347k+ learners since 2021
• 257k youth in work
• 31k youth starting own ventures
• 60k youth in jobs created through entrepreneurship

Visit our website www.alxafrica.com to learn more about our digital revolution.

Role Summary

As a Business Operations Specialist, you will play a key role in driving execution discipline, reporting clarity, and cross-functional alignment across ALX. Sitting within the Operations function, you will support the organisation’s operational rhythms by coordinating reporting cadences, tracking performance against key goals, and ensuring leaders have clear, timely insights to inform decision-making. This role is ideal for someone who is highly structured, analytical, and proactive, with the ability to bring order, visibility, and follow-through across a fast-paced, matrixed organisation.

Specific Responsibilities

• Maintain and improve reporting routines, dashboards, and tracking tools to provide clear visibility into KPI performance and progress against targets.
• Coordinate weekly and monthly reporting cycles across teams, ensuring timely and standardised inputs.
• Consolidate cross-functional updates into concise executive reports highlighting progress, risks, roadblocks, and decisions required.
• Prepare high-quality reports, presentations, and summary decks for sprint reviews, business reviews, and ExCo updates.
• Support business review processes by consolidating inputs and ensuring clear, coherent materials for leadership.
• Maintain issue and dependency logs, tracking ownership, follow-up actions, and resolution of key blockers.
• Manage reporting trackers and performance leaderboards to strengthen accountability and execution discipline across teams.
• Maintain the annual operational calendar, including reporting deadlines, review cycles, retreats, and planning sessions.
• Support annual and periodic planning by preparing templates, consolidating inputs, and tracking alignment to organisational priorities.
• Partner with cross-functional stakeholders to improve workflows, reporting quality, and operational efficiency.
• Support special projects and continuous improvement initiatives across ALX.

Skill Requirements - Essential

• 3–5 years of experience in business operations, strategy and operations, project management, consulting, or a similar analytical role.
• Experience coordinating cross-functional reporting processes or operational workflows.
• Excellent written and verbal communication skills, with the ability to synthesise complex information into clear, concise reports.
• Strong analytical skills, with the ability to interpret data, track performance, and surface meaningful insights.
• Ability to create data-driven reports and develop compelling, executive-ready presentations.
• Strong organisational and project management skills, with the ability to manage multiple priorities and deliver high-quality work on time.
• Strong stakeholder management skills, with the ability to coordinate across teams, follow up on deliverables, and reinforce accountability.
• High attention to detail and a commitment to accuracy.
• Strong proficiency in Google Workspace, especially Sheets, Slides, and Docs.

Skill Requirements - Preferred

• Background in operations, systems improvement, or process optimisation.
• Experience working with distributed or global teams.
• Experience working in fast-growing or scaling organisations.
• Familiarity with business analytics, KPI tracking, and reporting frameworks.
• Experience supporting planning cycles, business reviews, or leadership reporting.

Person Specification/Attributes

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.

This role requires strong self-management, proactive communication, and the ability to collaborate effectively in a distributed, cross-functional environment. The successful candidate should be comfortable working across teams and time zones, using digital collaboration tools, and maintaining momentum in a remote-first setting.

Disclaimer: ALX Africa does not charge fees or request payments at any stage of hiring. Be cautious of anyone claiming otherwise. Report suspicious activity to hiring@alxafrica.com

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