United States onlyThe world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
We are the Good Hands. We don’t follow the trends. We set them.
Job Summary:
This job is responsible for investigating, and analyzing moderately complex, single discipline coverage and claims that have been referred to the special investigation unit (SIU) for potential fraud. The individual conducts and coordinates moderately complex site/scene inspections, virtual site inspections, receipt verifications, phone record reviews, reviews damage and loss estimates, reviews engineering cause and origin reports/opinions, etc., performs background searches, takes recorded statements, interviews witnesses and involved parties and conducts social media searches. The individual reviews whether fraud can be substantiated and support a lawsuit.
Key Responsibilities:
A Day in the Life of a SIU Property Investigator:
- Researches and responds to moderately complex customer communications, concerns, conflicts or issues
- Summarizes documents and enters into claim system notes, documenting a claim file with notes, evaluations and decision-making process
- Reviews moderately complex singular claim referrals and fraud indicators to determine SIU acceptance
- Validates that the information provided and obtained through investigation is true and accurate and follows up on all possible leads
- Has frequent customer interaction of a moderately complex nature, including taking statements, responding to document requests and handling non-formal complaints, occasionally conducting scene investigations or neighborhood canvasses
- Conducts moderately complex online data application searches, research, and evaluation
- Conducts thorough investigations of moderately complex, individual claims in a singular discipline that are potentially fraudulent to determine if payment is warranted
- Updates files with investigation outcome, and when no fraud, or if insufficient evidence is found, returns file to Market Claim Office for further handling and settlement
Preferred Qualifications:
You’re a great match for this role if you have:
- You have a combination of the following: have 5 years of claims handling experience, law enforcement experience or criminal justice degree
- You have a strong background in negotiation and conflict management
- Value providing an effortless customer service experience
- Are organized and able to multi-task in a fast-paced environment
- Are known for clear and professional communication – both written and verbal
- Have flexibility to work all different time zones and have an active adjusters license
What’s in it for you?
- Paid training and licensing
- Internet reimbursement
- Generous paid time off (PTO)
- Tuition reimbursement
- Discounted gym memberships
- Cafeteria style health insurance plan- starts day one!
- 401K match and pension plan
- Volunteer opportunities + matching donations
- Visit AllstateGoodLife.com to learn more
Homebased/Remote
- This position is a permanent remote home-based worker. Your home office does not need to be near an Allstate office, but it does need to be in the United States.
- This position is eligible for a $80 monthly connectivity reimbursement to offset the costs of internet and phone expenses.”
- In our virtual environment, adjusters are required to engage and participate on camera during online meetings and trainings.
- Allstate will provide a technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)
In our virtual environment, employees are required to engage and participate on camera during online meetings and trainings.
Location:
The preferred candidate for this role will reside in the Mountain or Pacific time zones and have the ability to work across all time zones.
This position is not available for Alaska, Hawaii, and Puerto Rico residents
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Compensation offered for this role is $48,000.00-$90,000.00 per year and is based on experience and qualifications.
Good Hands. Greater Together. ℠
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/
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