Optimization Specialist (Remote - Home Based Worker)

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don’t follow the trends. We set them.

Job Summary:

The Optimization Specialist is responsible for defining, delivering, and managing the lifecycle of an assigned digital transformation initiative. The Optimization Specialist recommends the strategic vision, discovery, and roadmap to maximize the customer and enterprise value provided by their initiative. This role collaborates with key stakeholders to maintain and execute an integrated communication plan to support awareness and adoption of an initiative.

Key Responsibilities:

• Participate in the development and execution of the holistic digital transformation strategy for the assigned initiative and ensure alignment with strategic goals and objectives
• Consider user feedback, market analytics, and data gathering to provide recommendations on decisions for the digital strategy
• Define the metrics, problem statements, user stories and business requirements for each opportunity to align with strategic priorities and expectations
• Define, guide, and manage approved KPIs to measure the success and to drive transparency into business outcomes and progress related to the overall digital transformation strategy
• Drive the defined priorities and definition of success, connecting with the business constantly throughout the product life cycle through implementation
• Engage in discovery and test & learn activities to quickly validate assumptions and digital direction
• Actively build strong relationships among teams and team members to ensure cooperation on project objectives
• Coordinate and collaborate with team members to ensure implementation success, and monitor/track performance of initiative post-implementation
• Make recommendations to leaders on redirection opportunities of efforts; leverage customer-centric thinking, discovery and research, rapid iteration and lean practices
• Actively participate in the triage of incidents to help classify the incidents into similar patterns (problems), understand the operational impact on the product, and facilitate a root cause remediation

Supervisory Responsibilities:

Education and Experience:

• 4 year Bachelors Degree (Preferred)

• 5 or more years of experience (Preferred)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Functional Skills:

• Ability to build and establish relationships necessary to influence future delivery and roadmaps, and to communicate complex and innovative concepts to stakeholders to influence decision making and buy-in
• Ability to think strategically, properly prioritize multiple work streams to ensure the best business result(s), and to drive and own decision making
• Demonstrate an analytical mindset with critical thinking, problem solving, and ability to tell a story with data to influence decision making
• Utilize a systems-thinking mindset by demonstrating awareness and understanding of the whole and of how the parts within are interdependent
• Ability to work through ambiguity, looking for the broader picture, continuously improving, and asking questions
• Demonstrate adaptability, flexibility, innovation, risk taking, resilience, and ability to learn from experiences and setbacks
• Ability to initiate a culture of customer experience by gaining alignment from leadership down to frontline employees on a digital first transformation mindset
• Digital technology knowledge including Agile operating framework, RPA, ML, NLP, HiTL or AI is helpful

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is $84,500.00-$149,750.00 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Hands. Greater Together. ℠

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.