Manager, HR Operations North America

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Job Description Summary

Job Description

THE HR OPERATIONS MANAGER ROLE

The HR Operations Manager North America (USA + Canada) leads and evolves HR operational excellence across the United States and Canada. This role is responsible for overseeing consistent and compliant delivery of HR services, driving continuous improvement initiatives, and aligning regional processes with global HR strategies. The HR Operations Manager North America (USA + Canada) works in close partnership with local HR operations and talent acquisition teams, business leaders, and global counterparts, managing a diverse team across different geographies.

ESSENTIAL JOB FUNCTIONS

• Oversee and manage daily HR operations in North America (USA + Canada), ensuring accuracy, efficiency, and compliance with local employment laws and company policies.

• Ensure with the local HR team timely and compliant processing of employee documentation, contracts, onboarding/offboarding, benefits, and payroll inputs.

• Partner with internal stakeholders to ensure compliance with applicable data privacy regulations in the United States and Canada and maintain audit readiness.

• Manage employee terminations, dismissals, and exit processes in accordance with local labor laws, ensuring legal compliance, proper documentation, and respectful handling of sensitive situations.

• Provide guidance and support to managers on disciplinary procedures and involuntary separations.

• Lead and develop the HR Operations team in North America (USA + Canada), including performance management, coaching, and professional development of the employee lifecycle.

• Foster a collaborative and service-oriented team culture.

• Identify opportunities for process optimization and implement scalable solutions for operational efficiency.

• Support HR technology rollouts and process digitization initiatives.

• Actively contribute to both global and local HR projects and initiatives, ensuring alignment with organizational goals and adapting global strategies to fit local needs.

• Lead regional HR projects and change initiatives.

• Act as the main point of contact for HR-related operational matters in North America (USA + Canada), liaising with employees, managers, and cross-functional teams.

• Provide operational support to HR Leadership and other internal stakeholders.

• Ensure accurate HR data management and reporting through HRIS systems (e.g., Workday).

• Prepare and analyze HR metrics and dashboards to inform decision-making.

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PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Bachelor's degree in Human Resources, Psychology, Management, or a related field from a business school or university, ideally complemented by relevant initial experience.

• Previous successful experience as an HR Administrator/Generalist/Business Partner or Recruiting Specialist in an international setting, with a strong passion for modern HR and talent management practices in a dynamic business environment.

• Experience in international frameworks and working within multi-cultural environments

• Experience working with HRIS platforms (e.g., Workday).

• Excellent organizational and multitasking skills.

• Strong analytical mindset and attention to detail.

• Active listening and valuing employee concerns

• Clear, concise, and direct communication

• Empathy for handling sensitive issues

• Conflict resolution and mediation skills

• Constructive and specific feedback delivery

• Confidentiality and discretion in handling sensitive information

• Adaptability to different communication styles

• Clarity and professionalism in written communication

• Transparency and honesty in decision-making

• High attention to detail and a proactive, solution-oriented mindset.

• Solid understanding of U.S. and Canadian employment laws and HR best practices.

• Experience managing and developing teams.

• Strong knowledge of HRIS and payroll systems.

• Excellent organizational, analytical, and problem-solving skills.

• Fluent in English, both written and spoken.

SALARY RANGE

$110 - 125k per year

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal office working conditions including frequent sitting, standing, bending, twisting and computer monitor use. Occasional lifting up to 30 lbs.

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Education

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