Sales Account Manager

AlGooru is hunting for the next generation of Sales talents!

We’re looking for a Sales Account Manager

Who Are We ❓

📚 AlGooru is the leading private tutoring platform in Saudi. We're the first licensed by the National E-Learning Center (NELC), and we're renowned for providing tech-enabled tailored educational support to students of all ages and levels (K-12, university, and professionals).

🪙 We've been backed by various local, regional, and international investors including Constructor Capital, Plug & Play Ventures, Techstars, KAUST, Hub71, family offices, and others.

💡 A Fun Fact about AlGooru is that its name derives from “Guru,” a Sanskrit word meaning a mentor, guide, expert, or master.

The Role Highlights 💡

Main Responsibilities:

1. Drive sales and close deals by engaging leads, understanding their needs, and recommending the right tutoring solutions.
2. Manage and grow customer relationships to ensure retention, renewals, and upselling opportunities.
3. Handle customer queries and resolve issues across channels, ensuring a smooth and positive customer experience.

A Day In Your Life:

Sales & Revenue Growth

• Drive and exceed monthly sales targets
• Engage with inbound leads (parents & students) and convert them into paying customers
• Identify customer needs and recommend the best tutoring solutions/packages
• Upsell and cross-sell services to maximize customer value
• Follow up consistently to close deals and reduce drop-offs

Account Management & Retention

• Build and maintain strong relationships with parents and students
• Drive retention, renewals, and long-term engagement
• Act as the main point of contact for assigned accounts

Customer Support & Operations

• Handle customer queries, complaints, and requests across channels (calls, WhatsApp, email)
• Resolve issues related to:
• Payments & billing
• Refunds
• Technical issues
• Service experience
• Escalate complex cases when needed and ensure fast resolution

Process & Performance

• Track and manage customer interactions, tickets, and sales data
• Optimize response time and improve customer experience metrics
• Identify gaps in the funnel and suggest actionable improvements
• Support continuous improvement of internal tools (CRM, ticketing systems)

Requirements

You’re the Sales Account Manager we’re looking for if you have:

• 2–4 years of experience in B2C Sales, Account Management, or Customer Success
• 1–2 years of experience using CRM systems (preferably HubSpot)
• Strong sales and closing skills with the ability to identify customer needs and convert them into solutions
• Proven ability to manage client relationships and drive retention or upselling
• Customer-first mindset with strong problem-solving and ownership
• Familiarity with Saudi consumer behavior and expectations is a must
• Excellent communication skills in Arabic and English

Nice to have:

• Experience in EdTech, SaaS, or service-based businesses

Our application process:

• Screening & Intro Call (5-10 mins)
• Chemistry Interview (15-30 minutes)
• Technical interview (30-60 minutes)
• Vision Fit Interview (30-45 minutes)
• Offer extended to successful applicants

Benefits

What We Offer You❗

At AlGooru, we offer fair and competitive pay, scalable benefits, rewards, and perks, reflecting our commitment to inclusivity and access for all. Enjoy:

• Work from Anywhere
• No clocking in/out
• Learn and expense on us!
• AlGooru Library
• Vibrant Startup Culture
• Fast Promotions (like really fast)
• Coaching & Entrepreneurial Bytes

How to gain extra Gooru points❓

• Demonstrate your entrepreneurial, hustling, and energetic spirit
• Prove your ability to take full ownership of your role without the need to be micromanaged
• Conduct proper research about AlGooru prior to your interviews with us; we love people who already know about us.
• Be extra organized… like extra…