Senior Developer Support Engineer

Algolia is seeking a Senior Developer Support Engineer to provide technical assistance to developers and product teams, ensuring seamless integration and optimal performance of their search solutions. The role involves handling technical requests, troubleshooting issues, collaborating with internal teams, and contributing to knowledge bases, ultimately helping customers achieve their goals with Algolia's search API.

Requirements

• Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
• Experience with web development, REST APIs, and database management
• 4+ years of experience in technical customer support, supporting SaaS enterprise software ideally
• Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python
• Ability to handle and prioritize a portfolio of tickets at various stages of resolution
• Excellent spoken and written English skills
• Ability to work in an on-call rotation

Benefits

• Flexible Workplace Strategy