Canada onlyAbout Us
Alexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach their business goals is the foundation of our success.
We have built best-in-class Artificial Intelligence (AI) machine translation technology that is specifically trained for the Canadian legal and financial markets. It delivers complex, industry-specific translations with unprecedented quality and unmatched speed.
Alexa Translations is a rapidly growing, highly entrepreneurial translation services company. The successful candidate will have access to an office at our current Toronto, Montreal, or Mexico City locations and tools that will allow you to work from home when required (laptop, phone, G-suite).
About the Role
As an Account Manager, you will play a pivotal role in nurturing and expanding relationships with our existing professional translation clients in the legal, financial and securities industries. Your primary focus will be strategically growing and nurturing existing accounts and you’ll be responsible for the full sales cycle. If you’re a dedicated, well-versed, and experienced self-starter who values a commitment to exceptional customer service and building long-term partnerships with clients, we want you on our Alexa Translations team.
Responsibilities
- Build, develop, and manage strong client relationships with existing professional translation services clients.
- Managing the end-to-end sales cycle through active prospecting to non-spenders, handling inbound leads, and ensuring effective closure and ongoing retention of clients through proactive outreach for upcoming translation projects.
- Identify and secure product expansion, up-sell and cross-sell opportunities within existing accounts assigned to you.
- Manage ongoing projects and client relationships with new professional translation clients referred by the Business Development team.
- Perform Quarterly Business Review meetings with your assigned accounts to gather customer feedback and ensure customer satisfaction.
- Handle client objections, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution of client issues or quality concerns raised.
- Demonstrate strategic thinking, handle pressure, and consistently meet sales targets.
Requirements
- 4+ years of experience in account management.
- Full proficiency in professional-level English and French.
- Subject matter expertise in the financial industry is a must
- Proven ability to manage and develop relationships with C-level executives and senior managers.
- Proficient in Microsoft Suite (Word, Excel, Powerpoint) and Google Suite (Gmail, G-drive).
- Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.)
Education
- College diploma, university degree, or equivalent
General Expertise
- Very strong work ethics and interpersonal skills are essential to developing trusted relationships.
- Sharp critical thinking and tactical execution skills.
- Superior organization skills, with proficient and habitual time management practices.
- Represent the brand with sophistication and impeccable presentation through strong written and oral communication skills.
- Exceptional negotiation skills to navigate and secure favorable outcomes.
- Active listening skills.
- Outgoing and personable personality, adept at working with all levels of management and external stakeholders.
- A positive outlook, a can-do attitude, and a solution-oriented mindset.
Hours of Work
- Alexa Translations hours of operation are 9:00 am – 5:30 pm EST Monday to Friday. The Account Manager will require additional hours of operation and flexibility to be successful in this role.
