Inside Service Representative, Vision Care

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As an Inside Service Representative supporting Vision Care Team, you will be responsible for selling products/services primarily through phone and emails to achieve predetermined sales quota. The representative focuses on developing long term customer relationships and engages in contract renewals, price negotiation, and volume discounts for customer retention and continued business. Sales are typically achieved through assigned accounts and qualified leads. Assesses customers’ needs and presents the features and benefits of product/service offerings to existing/new customers.

In this role, a typical day will include:

• Perform telesales through inbound and outbound calls to customers, during hours assigned by management, and in accordance with sales and marketing plans.
• Routinely partners with field account should larger customers call into service team.
• Execute marketing activities and promotions to maximize sales results with lower volume targeted accounts.
• Obtain client needs and requirements and create solutions that may be better service their needs.
• Follow up on all leads in a timely manner and track progress with detailed information.
• Adhere to company sales policy and guidelines.

WHAT YOU'LL BRING TO ALCON:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +8 yrs; Assoc.+4 yrs; M.S.)
• The ability to fluently read, write, understand, and communicate in English.
• Travel Requirements: 20% Domestic Travel (2-3 overnights a month)

HOW YOU CAN THRIVE AT ALCON:

• Benefit from working in a highly collaborative environment.
• Join Alcon’s mission to provide top-tier, innovative products, and solutions to enhance sight, enhance lives, and grow your career.
• Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more!

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [email protected] and let us know the nature of your request and your contact information.