Digital Field Service Engineer - US

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an expansive culture and are looking for diverse, talented people to join Alcon. As a Digital Field Service Engineer supporting the Field Service Engineer Family, you will be trusted to work on digital equipment in your assigned territory. In this role you will also provide technical advice to customers including commissioning, installing and testing of equipment/products.

KEY RESPONSIBILITIES

• Leads the planning and installation activities of Alcon connected products.
• Coordinates with customer, IT and commercial team to assure successful installation.
• Provide timely technical services on Alcon Digital Smart Suite as required.
• Monitors product performance and escalates issues to tech support, quality, and engineering team.
• Communicates equipment problems, quality issues and customer concerns to the appropriate in-house personal and Principle Field Service Engineers.
• Strategically promote, educate and market Alcon services to customers.
• Manage company assets and expenses.
• Provides timely and accurate documentation on services performed.

Preferred Qualifications/Skills/Experience

• Field service experience supporting medical devices preferred.
• Relevant experience supporting hospital network and firewall requirements preferred
• Experience with EHR (Electronic Health Record) /EMR (Electronic Medical Record) Systems and DICOM Communication; Solid understanding of cloud technology.
• Proven leadership and effective decision-making capabilities.
• Strong analytical, problem solving and negotiation skills.
• Proven project management experience.
• Excellent verbal, written, and communication and customer service skills.
• Experience supporting healthcare customers with customer agreements, HIPAA, HITECH, network, security, data and privacy concerns.
• Experience working remotely in a customer facing position.
• Experienced with Microsoft Office tools including; Excel, PowerPoint, Visio, MS Teams, SharePoint, MS Project or similar tool.

Physical Requirements - Ability to lift up to 51 lbs.

Key Requirements/Minimum Qualifications:

• Associates Degree or equivalent years of directly related experience

• The ability to fluently read, write, understand, and communicate in English

• 2 years of Relevant Experience

• Work hours:

• Travel Requirements: 50%

• Relocation assistance: No

• Sponsorship available: No

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

Find Jobs for Employees

Find Jobs for Contingent Worker

Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [email protected] and let us know the nature of your request and your contact information.