Customer Success Manager - Spain 🇪🇸

At Alan, we are building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all. We are looking for a Customer Success Manager to partner with our most strategic customers to maximize their Alan experience.

Requirements

• Drive customer loyalty
• Build and maintain strong relationships with key stakeholders
• Champion a customer-centric approach to help clients maximize Alan's value
• Turn our best customers into Alan ambassadors and generate opportunities of acquisition
• Build customer engagement and adoption
• Lead complex onboarding processes for large customers
• Develop deep understanding of Alan's product value proposition
• Deliver engaging product education through tailored and large-scale approaches
• Track and present adoption metrics to stakeholders
• Identify and execute out-of-the-box initiatives to engage Alan customers
• Contribute to CSM playbook development
• Become a subject matter expert within the team
• Act as the voice of the customer to marketing and product teams
• Influence product and service improvements based on customer feedback
• Boost ARR
• Work with lifecycle marketing and the key account manager to define strategies to up-sell / cross-sell and to increase product enrollment
• Deliver on-site activation events to promote Alan's product and service improvements

Benefits

• Fair rewards. Generous equity packages complement your base salary.
• Flexible Office. Amazing office space at our HQ in Madrid or Barcelona
• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
• Flexible vacation policy and flexible working hours. Organize your time as you wish.
• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children & partners
• Food allowance. 110 euros per month in your Alan Flex card
• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
• Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential.
• Parental leave. Extended parental leave for all new parents.