Technical Support Specialist Voice Quality

We believe in the power of conversation. We want to empower Sales & Supports teams to truly connect with customers, bring meaning to a conversation, and create long-lasting business impact.

Aircall

Employee count: 501-1000

Salary: 95k-110k USD

Australia only

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Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide. As a Technical Support Specialist on the Voice Quality squad, you will investigate and resolve complex telephony and network-related issues that impact our customers’ ability to make and receive calls through Aircall.

Requirements

Experience supporting VoIP, telecom, or UCaaS platforms in a technical support or operations role
Strong understanding of VoIP and telephony concepts, including SIP signaling and call routing
Solid understanding of IP networking fundamentals (TCP/IP, NAT, VLANs, QoS, LAN/WAN)
Experience troubleshooting real-time communications issues such as poor audio quality, dropped calls, or call routing failures
Strong written and verbal communication skills in English
Ability to clearly explain complex technical issues to both technical and non-technical audiences
Strong organizational skills and the ability to manage multiple issues simultaneously in a fast-paced environment
Customer-focused mindset and strong problem-solving skills

Benefits

Competitive salary package & benefits
10% annual bonus OTE
Flexible work environment
Opportunities for professional growth and development
Diverse and inclusive workplace

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About the job

Apply before

Jun 02, 2026

Posted on

Apr 03, 2026

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 95k-110k USD

Location requirements

Australia

Hiring timezones

Australia +/- 0 hours

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About Aircall

Learn more about Aircall and their company culture.

View company profile

We believe in the power of conversation.

We want to empower Sales & Supports teams to truly connect with customers, bring meaning to a conversation, and create long-lasting business impact.

Aircall is the phone and communication platform, designed for sales and support teams. It is an entirely cloud-based voice solution, easy to use, reliable and integrated with all CRMs and critical business and conversational tools such as Salesforce, HubSpot, Intercom, Slack, Gong, and many others. Through a combination of its powerful software and dedicated people, Aircall helps SMBs drive productivity and turn customer and employee satisfaction into key growth drivers.

Aircall has expanded its international footprint and currently has over 800 employees from 40 nationalities spread over 8 offices and was named one of Built In’s Best Places to Work. As part of the Deloitte Fast 500 list, Aircall achieved centaur status after securing over $100 million in annual recurring revenue earlier in 2022.

Aircall is on a mission. And our culture is rooted in it.

We learn, try, and improve each day. We approach new initiatives with excitement, and we’re committed to success — for us as individuals, for our teams, and most importantly, for our customers, who motivate us in everything we do. Aircallees are from France, the US, Australia, Spain, UK, Germany and 32 other countries worldwide.