Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide. As a Technical Support Specialist on the Voice Quality squad, you will investigate and resolve complex telephony and network-related issues that impact our customers’ ability to make and receive calls through Aircall.
Requirements
- Experience supporting VoIP, telecom, or UCaaS platforms in a technical support or operations role
- Strong understanding of VoIP and telephony concepts, including SIP signaling and call routing
- Solid understanding of IP networking fundamentals (TCP/IP, NAT, VLANs, QoS, LAN/WAN)
- Experience troubleshooting real-time communications issues such as poor audio quality, dropped calls, or call routing failures
- Strong written and verbal communication skills in English
- Ability to clearly explain complex technical issues to both technical and non-technical audiences
- Strong organizational skills and the ability to manage multiple issues simultaneously in a fast-paced environment
- Customer-focused mindset and strong problem-solving skills
Benefits
- Competitive salary package & benefits
- 10% annual bonus OTE
- Flexible work environment
- Opportunities for professional growth and development
- Diverse and inclusive workplace
