Program Manager

Company:

Job Posting Location:

Job Title: ​

Job Description: ​

The Program Manager is responsible for the successful planning and execution of critical projects as assigned by senior leaders. Projects may be moderately to highly complex and could involve hands-on work with providers, executives, vendors, or other stakeholders to successfully implement innovative programs, operational processes, and care models. The successful candidate must be able to quickly adapt to different sizes and types of projects and must be able to communicate effectively within and across teams, functional units, and management levels.

Essential Job Functions:

• Manage the full project life cycle including clarifying objectives and priorities, gathering requirements, creating project plans (deliverables, metrics, timelines, owners), obtaining and managing resources, managing budgets, and facilitating project execution, deployment, monitoring, and closure. Conduct quantitative and qualitative analyses to support performance improvement efforts.
• Assist with establishment and maintenance of corporate project management methodology and other department procedures.
• Create and communicate project milestone documents, dashboards, ROI tables, and departmental success metrics.
• Provide project management support with minimal oversight, including managing day-to-day operations, maintaining work plans and timelines, preparing status reports, and ensuring project status is communicated to all stakeholders.
• Maintain detailed project documentation including meeting minutes, action items, issues lists, and risk management plans.
• Negotiate with project stakeholders to identify resources, resolve issues, and mitigate risks.
• Monitor the creation of all project deliverables to ensure adherence to quality standards including design documents, test plans, training materials, and operations documentation.

Other Job Functions: ​

• Understand, adhere to, and implement the Company’s policies and procedures.
• Provide excellent customer services skills, including consistently displaying awareness and sensitivity to the needs of internal and/or external clients. Proactively ensuring that these needs are met or exceeded.
• Take personal responsibility for personal growth including acquiring new skills, knowledge, and information.
• Engage in excellent communication which includes listening attentively and speaking professionally. Set and complete challenging goals.
• Demonstrate attention to detail and accuracy in work product.

Required Qualifications:

Minimum Experience:

• 3+ years of healthcare clinical or administrative experience.
• Skills related to effective project management, including strong work ethic, attention to detail, time management, ability to prioritize, problem solving, adaptability, and willingness to learn.
• Experience working with and leading diverse groups and matrix managed environments. Proficient with project management tools, MS-Project or other project management software, and MS-Office applications.

Education/Licensure:

• Bachelor's degree in related area.
• Advance degree in applicable field (MBA, MPH, MHA) preferred PMP certification preferred

Skills and Abilities:

1. Language Skills: Strong communication skills both written and verbal to work with multiple internal and external clients in a fast-paced environment

2. Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

3. Reasoning Ability: Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

4. Computer Skills: Ability to create and maintain documents using Microsoft Office (Word, Excel, Outlook, PowerPoint).

Other Skills and Abilities:

• Demonstrates the ability to effectively prioritize and execute tasks in a high level pressure environment is crucial while eliciting cooperation from a wide variety of sources, including upper management, peers, and subordinates.
• Experience at working both independently and in a team-oriented, collaborative environment is essential. Must be able to diffuse tension among team members, with demonstrated ability in negotiation and conflict resolution.

Location: ​

Pay Range: ​

Salary range shown is a guideline. Individual compensation packages can vary based on factors unique to each candidate, such as skill set, experience, and qualifications.