Program Management Team Manager

Job Description

The Program Management Team Manager role is a customer facing position which is responsible for leading a team of Program Managers to success. This team leads and provides oversight for enterprise-wide service programs at assigned customer accounts. As a manager, you will support the team in their collaborations with the Agilent Services Sales team to develop sales opportunities, design enterprise level support programs to meet the needs of external customers and ensure the implementation and ongoing success of these programs.

In this role, you will be responsible for supporting the team to effectively deliver large integrated support services solutions to external customers and support major enterprise-wide services programs, often involving cross-functional and multi-vendor efforts. You are also responsible for ensuring the team resolves overall program/project plan, budget, structure, schedule, and staffing requirements for their assigned programs. Ultimately, you will be responsible for the successful delivery of all programs led by their team.

The Program Management Team Manager:

• Leads employees responsible for design and implementation of lab-wide support programs and processes

• Directs resources to implement tactical business plans, projects, and programs.

• Develops and implements solutions to team issues, challenges, and problems within field of specialization

• Confirmed experience leading execution of tactics and providing team leadership in a cross-functional environment

• Able to successfully translate strategy into tactics for initiatives, projects and programs delegated by Director

• Build and maintain relationships with clients by having a customer first mentality

• Utilizes Data Analytics to supervise Program performance and operation

• Participates in the acquisition and onboarding of team members

• Works on project management assignments with broadly defined objectives and coordinates internal and external team members contributions

• Effectively communicates expectations, goals, and metrics with the team and customers by utilizing excellent verbal and writing skills

• Must apply and demonstrate dedication to industry accepted project management processes, practices, tools, and behaviors

• Is responsible for successful management, implementation, and deployment of assigned customer CrossLab solutions, projects, and programs

• Coordinate customer physical inventory and asset tagging activities

Job Requirement: Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include but are not limited to post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer requested screening is a requirement of this position.

Qualifications

• Bachelors in a scientific field or equivalent experience

• Five years of laboratory instrumentation support and/or sales experience

• Experience in managing and developing teams

• History of using business acuity when making financial and operational decisions

• Project Management Professional certification is an asset

• Ability to design, price, implement, and handle sophisticated lab instrument service and maintenance programs at customer sites

• Third party service provider relationship development and management skills

• Customer contracting and Scope of Work development experience

Additional Details

Travel Required:

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