Implementation and Delivery Manager - Laboratory Productivity Services

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at

www.agilent.com.

As our next Implementation and Delivery Manager, you will play a key role in supporting Agilent CrossLab customers across Italy by delivering tailored Laboratory Productivity Services solutions. You’ll collaborate closely with pre-sales and sales teams to design and implement balanced delivery models, ensuring our offerings fully address market needs and customer expectations.

Your main tasks will include:
• Supporting the sales cycle and leading the design and delivery of complex, integrated enterprise contract solutions for external customers.
• Developing and implementing standardized, scalable processes and tools designed for consistent deployment across the organization, enabling efficient onboarding of new enterprise service site
• Defining the overall program and project framework, including planning, budgeting, organizational structure, scheduling, and resource allocation
• Translating business goals into structured implementation plans and overseeing their execution—managing timelines, resources, budgets, dependencies, risks, and key milestones to ensure successful delivery
• Coordinating and assure project execution including time, schedule, budgets and risk management.
• Identifying potential growth and business opportunities with the local sales team
• Taking ownership for enhancing customer partnerships to ensure exceptional service and long-term retention at assigned sites.
• Managing project documentation, and records, reporting regularly to both customer and internal stakeholders, and coordinating with subcontractors to ensure timely, high-quality delivery.

This role requires regular travel to customer sites across Italy, with occasional trips to other locations as needed.

Qualifications

We are looking for a motivated individual with the following background:

- Ideally, with a University Degree

• Significant experience in Project/Program Management with asset management solutions or similar
  - Asset Management experience in the biotechnology/life science industry would be an advantage
  - Full proficiency in Italian and English. Any proficiency in another European language would be a plus
  - Experience with any Project Management Software would be an advantage

On a personal level, you have an analytical approach and you enjoy solving complex problem to ensure customer satisfaction. You also have excellent interpersonal - communication skills to get along with internal and external partners, at different levels.

We offer:

• Permanent Contract

• Outstanding company culture

• Career development opportunities
  • Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance
  • A position within an international organization with exciting opportunities

We will make sure you get all the training and development opportunities you need to become the best in your field!

Additional Details

Travel Required:

Shift:

Duration:

Job Function: