Enterprise service project coordinator

Job Description

Responsible for supporting and enabling the end-to-end customer engagement in the Enterprise Hardware Solutions portfolio. Provides expert knowledge on portfolio, business processes and requirements, and internal company tools. Assists cross functional team in opportunity identification and development. Leads cross functional team through implementation and go-live of successful deal development. Ensures all business processes are executed in compliance to Agilent business standards throughout end-to-end engagement.

Support and drive the profitable growth of the SAJK Enterprise Hardware Solutions business through effective utilization of Agilent internal tools. Identify and reconcile cross functional barriers to doing business through collaborative solution development.

Champion positive outcomes for both Agilent and customers by ensuring rigor and effectiveness in executing business processes. Leverage deep understanding of Agilent Enterprise Hardware Solutions portfolio and the needs of customers to enable and support meaningful connections with our customers

• Support deal development and initial customer engagement by communicating value of relevant solutions to customers. Provides expert advice on solution scope and development to meet customer needs.

• Collaboratively develops custom programs or solutions to meet customer needs and challenges within Agilent capabilities.

• Provide cross functional team with clear vision of predicted deal profitability and guide deal development to support profitable growth of the Enterprise Services Business

• Lead cross functional team through technical development and setup of Enterprise hardware solutions.

• Develop key program or project documentation for cross functional team as part of program or project development and setup.

• Guide cross functional team through required business process steps such as deal approvals and agreement entry into relevant systems

• Provide necessary documentation and information for interfacing with Agilent internal systems that enable service delivery by operations teams

• Support adjustments to existing customer programs or projects while ensuring compliance to Agilent business standards

Qualifications

• Minimum Undergraduate Degree. Degree in technical field is preferred but not required.
• Demonstrates ability to manage and progress multiple projects of medium to high complexity concurrently.
• Rigorous work ethic, with strong attention to detail. Must be comfortable handling several different types of information and documentation (technical information, financial information, and contract/agreement type documentation).
• Able to develop a strong awareness of overarching business, operational, and cross functional needs.
• Is familiar with the needs of a scientific laboratory at a user and management level.
• Strong communication (listening, written, verbal and digital) and teamwork skills, within an organization and across organizations, as well as wide organizational awareness. (English must be very strong)
• Demonstrated ability to move forward in the face of adversity and provide leadership, vision, drive, and innovation to complex situations. Project Management experience is preferred.
• Agile, Adaptable, Innovative, Driven, Passionate, Bold, Risk Taker and Problem Solver.

Additional Details

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