Optain, Senior Operations Manager

About the Company

Optain is a revolutionary healthcare company that uses groundbreaking clinicians, software, and hardware technology to rethink care. We use the eye as a window to the body to improve the way we screen, manage, and treat eye and systemic conditions. Optain is committed to expanding and improving care through a combination of our teleophthalmology clinical team, our AI and machine learning technology, and our best in class fundus camera. Optain targets front-line screening and new care settings at an accessible price. At a systemic level, this not only ensures greater access to care but also promises to reduce the strains of an overburdened healthcare system.

Optain’s recently closed Series A (led by major US private equity firms, strategic investors, and health systems) was done with the expectations of rapid commercial growth. Optain has achieved regulatory clearance and commercial adoption of its product suite in global markets, including Australia, the Middle East, and Europe, and is actively scaling across multiple health systems in the US.

About the Job

As the Senior Operations Manager, you will be a direct extension of the VP of Operations, taking ownership of the execution-heavy work that keeps the business running today while building the systems that make it scale tomorrow. Optain is at an inflection point: we have FDA clearance, a growing camera footprint, and a commercial pipeline that is moving fast. The operational infrastructure to support that growth is being built in real time, and this role sits at the center of that work.

On any given day that might mean drafting a commercial agreement with a new health system partner, or redesigning the process that makes the next ten contracts faster. It means owning the customer logistics platform that gets cameras to new customers quickly and keeps pace with our sales momentum, from order through onboarding. Supporting a growing clinical ops function, closing policy gaps, helping hire, and stepping into strategic projects wherever a sharp, reliable pair of hands is needed. This is a role for someone who wants broad ownership early, is energized by ambiguity, and takes pride in both the quality of their work product and the clarity of the systems they leave behind.

This is a remote, US-based position.

What You'll Do

• Own end-to-end contract execution for US commercial agreements -- work with the sales team on commercial terms, draft and redline customer contracts, and drive them through to execution
• Build and maintain the contract lifecycle process, including workflow tooling, signing authority routing, and playbooks that make future contracting faster and more repeatable
• Oversee customer logistics: manage camera ordering, inventory, and fulfillment to ensure new customers are onboarded quickly and in step with sales momentum
• Contribute to process design for clinical ops, including building the infrastructure to manage and scale our network of teleophthalmology graders
• Support hiring across the ops division and own onboarding logistics for new team members
• Draft internal policies and SOPs to close operational gaps as the company grows
• Take on strategic projects across ops -- board materials, cross-functional project management, and analysis as needed

What You'll Need

• 1-3 years of experience in investment banking, management consulting, health tech operations, or a similarly rigorous, output-driven environment
• Exceptional written communication and attention to detail
• Strong project management instincts: comfortable holding multiple workstreams simultaneously and driving them forward independently
• A systems thinker who doesn't just execute tasks but asks how to make the next iteration easier and more scalable
• Comfortable using AI tools in day-to-day work; experience building or automating workflows with AI tooling is a strong plus
• Healthcare experience is a plus, not a requirement -- intellectual curiosity and the ability to get up to speed fast matter more
• US-based, comfortable with remote work and occasional travel for team offsites and customer engagements
• Someone who takes ownership seriously, communicates proactively, and is comfortable operating with limited structure -- you will often be defining the process, not following one

What We Offer

• Competitive compensation package, including a strong base salary, performance-based bonus, and the chance to earn upside.
• Top-tier health, vision, dental, and commuter benefits.
• Generous monthly health and wellness reimbursement.
• Unparalleled exposure to new business building at the intersection of artificial intelligence and healthcare.
• The opportunity to help solve difficult problems and collaborate with world-class experts from healthcare provider networks, academia, and industry.
• A chance to work with a highly talented, close-knit team and world-leading mentors who can act as a support network and sounding board throughout your entrepreneurial journey.

Salary Range

• $130,000 - $160,000 base salary, depending on experience and alignment with role expectations.

Why Optain?Make a real difference: Your work will help solve difficult problems as you collaborate with world-class experts from healthcare provider networks, academia, and industry. Join Optain in transforming healthcare with AI!