Senior UX Researcher (SAAS)

What you'll be doing

Working with stakeholders to ensure user-centricity
• Oversee multiple projects, coordinate stakeholder contributions, and secure necessary resources for their completion.
• Align project goals with business objectives by working closely with cross-functional stakeholders. Agree on deadlines, budgets, and delivery schedules.
• Help product teams proactively plan research needs and mentor junior researchers (as well as people who do research; PWDRs) to produce reliable outputs.
• Assisting product managers in articulating a product vision that provides sufficient inputs for conducting research.
• Achieve research outcomes by integrating findings into the product roadmap, influencing both strategic direction and thoughtful actions.
• Partner closely with UX designers to deliver actionable research outputs and serve as the "voice of the user" to disambiguate design issues.
• Communicating bandwidth limitations to stakeholders, enforcing SLAs, and managing project support autonomously.
• Coordinate third-party research contributions, clearly defining roles and responsibilities in complex projects.

Delivering research excellence
• Drive foundational and strategic research projects, aligning them with business objectives and OKRs.
• Balance and allocate research resources to ensure rapid progress and high-quality standards across multiple projects.
• Contribute to building a participant database, evaluate recruitment needs proactively, and communicate with ResOps to establish recruitment pathways ahead of time.
• Create high-quality deliverables that spark actionable results at strategic and tactical levels., striving for outcomes rather than output.
• Undertake projects that inform multiple product teams and connect research initiatives, surfacing insights to guide the business unit and promote awareness among leadership.
• Develop a deep understanding of user needs within a practice or problem area, becoming an expert in that domain.
• Developing research programs where sequential projects deepen the product teams' understanding of the customer base and support sustained product development.
• Participate in the Research team’s learning initiatives, apply these learnings in practice, and support a culture of continuous learning within the team

Promoting an Evidence-Based Decision Culture
• Drive foundational and strategic research projects, aligning them with business objectives and OKRs.
• Balance and allocate research resources to ensure rapid progress and high-quality standards across multiple projects.
• Contribute to building a participant database, evaluate recruitment needs proactively, and communicate with ResOps to establish recruitment pathways ahead of time.
• Create high-quality deliverables that spark actionable results at strategic and tactical levels., striving for outcomes rather than output.
• Undertake projects that inform multiple product teams and connect research initiatives, surfacing insights to guide the business unit and promote awareness among leadership.
• Develop a deep understanding of user needs within a practice or problem area, becoming an expert in that domain.
• Developing research programs where sequential projects deepen the product teams' understanding of the customer base and support sustained product development.
• Participate in the Research team’s learning initiatives, apply these learnings in practice, and support a culture of continuous learning within the team

What we're looking for

• Spanish and English proficiency
• Significant experience in UX research, preferably in a senior or leadership role.
• Proven ability to oversee and manage multiple projects simultaneously, ensuring timely delivery and quality standards.
• Expertise in aligning research projects with business objectives and demonstrating the return on investment (ROI) of research activities.
• Strong interpersonal, communication, and storytelling skills for effective collaboration with senior stakeholders in leadership positions.
• Experience guiding and mentoring junior researchers and team members.
• Deep understanding of UX research methodologies, including qualitative and quantitative methods (e.g., interviews, surveys, focus groups, usability testing).
• Strong analytical skills to interpret research findings and communicate them effectively.
• Ability to integrate research findings into the product roadmap and influence both strategic and tactical decisions in product or service development.
• Ability to lead and inspire teamwork across departments, championing customer-focused research to drive innovation and quality.
• Skilled in coordinating stakeholder contributions and securing necessary resources.
• Experienced in fast-paced SaaS tech environments.
• Proficient in tools like Confluence, Jira, and research platforms such as Userinterviews, Prolific, Maze, and SurveyMonkey.
• Experience in popularizing research through advanced presentation and storytelling skills to effectively communicate findings and recommendations.
• Solid background in Agile methodologies to enhance teamwork and project agility.
• Advanced data analysis skills and knowledge of statistical methods beyond basic analysis, including regression analysis and multivariate testing.
• Well-versed in accessibility standards (e.g., WCAG) to ensure product usability for people with disabilities.
• Experienced in a technical discipline.