Mexico onlyAt ActiveCampaign we’re quickly becoming one of the leading WhatsApp-based CRM, Marketing and automation platforms. With our solution companies can effectively manage communication with their customers, be it as marketing campaigns, sales conversations or support requests.
To realize our goal of becoming the go-to solution for WhatsApp, we’re looking to improve on a few key areas related to product, onboarding, activation and WhatsApp-specific features.
We’re looking for someone who understands WhatsApp and uses it daily to message friends businesses, with a keen eye for UI/UX and design, as well as strategies to understand what our customers look for and craft better onboarding flows so they can more easily get the results they’re looking for.
This is a position that will work closely with our GTM team quickly shipping and iterating, so you won’t find much red tape, just the tools and support you need to build a product you’d be proud of.
What your day could consist of:
- Make our onboarding story better: WhatsApp for business works differently as the personal WhatsApp people use, so it’s important that people understand in-product how to best use our platform.
- Iterate on our activation and retention flows: we want to help our users effectively discover more features and complex workflows they can create.
- Implement WhatsApp-specific features that our customers can use: Meta is releasing 3-4 big features a year which bring big improvements to what can be achieved with WhatsApp and it’s our goal to lead the market on WA feature support.
- For the above you’ll mostly be working on a Django-based backend with React+Tailwind frontend. We use tools like Posthog to make sense of how our users use the platform.
- Mentoring the rest of the team in designing and developing user-first web platforms. We have a team with a strong dev background, but we want to learn more on rest of the skills needed to build a world-class product (an eye for design and UI/UX).
- You’ll be working very closely with the product sales team to understand what users all over the world want to achieve, implementing changes to the product to bring those goals closer and iterating fast on them. These sources will be sales demos, user interviews, recordings, support tickets, etc.
Technical environment:
- Object-oriented languages, mainly: Python (Django).
- Front-end languages including: Typescript, React, Tailwind.
- Data stores including: PostgreSQL, Redis.
- Develop SaaS systems using REST APIs, micro-services on Kubernetes and integrations with 3rd party software.
- Frameworks including: Django, GraphQL, React.
- Tooling including: Gitlab, Vault, Grafana, Sentry, Datadog, K8s, etc.
- Other services including: AWS, Posthog, etc
What is needed:
- We do not require a CS degree, X years of experience or an amazing CV. We think those don’t really capture the spirit of building amazing things at a startup, so if you’re interested, ambitious and experienced in startups, we can start from there.
- Our dream teammate has 5+ years in full-stack/frontend positions where you’ve shown good design and UI/UX knowledge.
- Experience with the tools mentioned above: our expectation is that you’ll will be able to get up to speed fairly quickly and you’ll have the whole team as mentors and as resources while you learn.
- We care about quality: we test thoroughly and respond quickly to reported defects and take care of our customers' experience with our product.
- Startup mindset: we do not measure deliverables in months or quarters, we like to take on a project and ship an MVP soon and iterate on it rather than wait until it’s perfect. There’s no bigger achievement than having customers rely on the products we ship.
- We take pride in building amazing products fast, and in order to do so we trust each team member and hold ourselves accountable. Being a part of this team means learning and improving constantly, and you’ll have the team and support you and help you focus on doing the best work you can.
This is an exciting time to join ActiveCampaign as we build a presence in Mexico City! You will play a large part in developing our culture and expanding our reach in this new location.
About ActiveCampaign:
ActiveCampaign’s email and marketing automation platform helps businesses, entrepreneurs, and creators turn ideas into results. By combining your data, AI, and 950+ integrations (including Shopify, Facebook, Salesforce, and Square), ActiveCampaign makes it effortless to create personalized experiences across the entire customer lifecycle.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
ActiveCampaign is the trusted choice to help businesses like yours automate your growth and get more out of your marketing. ActiveCampaign holds the highest customer satisfaction rating among Marketing Automation, E-Commerce Personalization, Landing Page Builders, and CRM solutions on G2.com and is one of only a handful of software solutions with over 13,500 positive reviews. Learn more and start your free trial at ActiveCampaign.com.
Perks and benefits:
At ActiveCampaign, we prioritize employees’ well-being and professional growth by cultivating a culture centered on collaboration and innovation. When you join our team, you’ll not only have the opportunity to make a significant impact, but also enjoy a range of benefits tailored to support your personal and career development.
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.
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